Ulta Beauty reviews

.every time you are about to level jump they change your schedule so you lose clients, this cuts your hours so every couple of months you have to completely rebuild, knowing that as soon as you have you're going to lose all of your hours and clientele. getting cussed at by management makes my day! we have our clients sign wavers, this is completely redundant because the minute they complain management offers them a refund with out even checking to see if a waiver was signed, or if anything was wrong. i was accused of stealing hours once because i had a client who rescheduled a few times in one week. my hours dropped drastically when my manager found out i was pregnant. can't remember my last 15 minute break or the last lunch that i didn't clock out and then work right through.

They treat every location as though it should perform as well as their best locations, a nice standard, but unrealistic, especially when some of the locations are placed poorly and circulate a poor demographic. There is no support, just getting yelled at, or talked down to, usually my retail management, who know nothing about hair. There is an overall disrespect for hairdressers at Ulta, the retail staff is encouraged to be active in the salon, yet they continuously overstep their bounds and there is an infestation of the idea that the retail staff know half as much about hair as the licensed hairdressers! The salon module and business plan is extremely flawed, and unless evolved, it will fail. The level and commission system is based purely on revenue generated for the company, and not skill and education, thus losing integrity with the clients that believe they are getting a better service when paying a higher price. Overall, if you really need a job, this isn't a bad place; but I would be cautious before thinking a career is possible here, and a good or bad district manager can make or break your workplace satisfaction with Ulta!