Is UniFirst a good company to work for as a Route Service Manager?

Route Service Manager professionals working at UniFirst have rated their employer with 3.2 out of 5 stars in 202 Glassdoor reviews. This is a lower than average score with the overall rating of UniFirst employees being 3.6 out of 5 stars. Search open Route Service Manager Jobs at UniFirst now and start preparing for your job interview by browsing frequently asked Route Service Manager interview questions at UniFirst .

Does UniFirst pay Route Service Manager employees well?

Route Service Manager professionals rate their compensation and benefits at UniFirst with 2.6 out of 5 stars based on 202 anonymously submitted employee reviews. This is 23.7% worse than the company average rating for salary and benefits. Find out more about Route Service Manager salaries at UniFirst.

How happy are Route Service Manager professionals working at UniFirst?

25% of Route Service Manager employees at UniFirst would recommend their employer to a friend. This rating has decreased by 33% in the past 12 months. Route Service Manager professionals have also rated UniFirst with a 3.0 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.7 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at UniFirst?

Outside Sales Representative (467) , Sales Representative (316) , Sales Manager (126) , Route Sales Representative (93) , RSR Route Sales Representative (77) , Sales Consultant (60) , Customer Service Representative (52) , Sales (51) , Route Service Representative (33) , District Service Manager (29) , Manager (26) , Branch Manager (24) , Senior Sales Consultant (24) , Route Service Manager (19) , Sales Associate (19)

What are the pros of working at UniFirst according to real employee reviews?

"Great training...if you are looking for a true pound the pavement type of job and earning your battle scars." ((in 198 reviews)); "Good benefits and 401k." ((in 161 reviews)); "Good pay and atmosphere hard work but you can make a career getting the right route" ((in 130 reviews)); "The people are great and very helpful in terms of training." ((in 129 reviews)); "Great Culture and very supportive" ((in 84 reviews))

What are the cons of working at UniFirst according to real employee reviews?

"Poor management and unrealistic expectations." ((in 148 reviews)); "Long hours in the service department but I guess that's why e make the big bucks." ((in 93 reviews)); "Managers don’t hold drivers account for stinking at their jobs AKA not taking customers the right stuff or not taking them enough." ((in 45 reviews)); "Upper management does not care about sales reps." ((in 36 reviews)); "Hard on the body, not enough staff,unorganized management very long hours." ((in 30 reviews))

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UniFirst

UniFirst Route Service Manager reviews

3.2

25% would recommend to a friend

(202 total reviews)

Steven S. Sintros

45% approve of CEO

45% positive business outlook

Ratings by category

3.1

Diversity & inclusion

3.0

Work/Life balance

2.9

Career opportunities

2.7

Culture & values

2.6

Senior management

2.6

Compensation and benefits

Route Service Manager employees have rated UniFirst with 3.2 out of 5 stars, based on 202 company reviews on Glassdoor. This indicates that most Route Service Manager professionals have a good working experience there. UniFirst is rated in line with the average (within 1 standard deviation) by Route Service Manager professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

202 reviews

4.0

Jun 5, 2026

Job security is great, but expect long hours

Route service manager

Recommend

CEO approval

Business Outlook

Pros

Never have to worry about job security

Cons

Can be long working hours, 10 -12 hours+

UniFirst Response

1mo

Thank you for taking the time to submit a review. Your feedback and hard work are appreciated!

5.0

May 7, 2026

Great earning potential and strong customer relationships

Route sales representative

Recommend

CEO approval

Business Outlook

Pros

You can make great money if you are willing to put it the time and effort. Run your own business! Make great long lasting relationships (customers for life). Multiple promotional opportunities to make extra income.

Cons

None that really come to mind.

UniFirst Response

2mo

Thank you for sharing your experience, we are so happy to hear you enjoyed your time at UniFirst. Your feedback is appreciated!

2.0

May 5, 2026

Early starts help avoid traffic, but pay is low

Rsr route sales representative

Recommend

CEO approval

Business Outlook

Pros

You can start as early as 3:00 am to finish the route sooner. Beat traffic going out to start the day and when you head home for the night.

Cons

Managment is poor. The overall system is poor. The commission setup for the postion is geared to work against you. A lot of work with no satisfaction in the end. Accounts come and go which means your take-home fluctuates. The base pay is $850 which is NOTHING for the amount of work and responsibilities the driver has to take on. It’s all busy work and the pay does not match.

UniFirst Response

2mo

Thank you for taking the time to submit a review. We take this feedback seriously and strive for continuous improvement.

Viewing 1 - 3 of 202 Reviews

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UniFirst Route Service Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Job security is great, but expect long hours

Great earning potential and strong customer relationships

Early starts help avoid traffic, but pay is low

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