Is UniFirst a good company to work for as a Route Service Representative?

Route Service Representative professionals working at UniFirst have rated their employer with 3.2 out of 5 stars in 217 Glassdoor reviews. This is a lower than average score with the overall rating of UniFirst employees being 3.6 out of 5 stars. Search open Route Service Representative Jobs at UniFirst now and start preparing for your job interview by browsing frequently asked Route Service Representative interview questions at UniFirst .

Does UniFirst pay Route Service Representative employees well?

Route Service Representative professionals rate their compensation and benefits at UniFirst with 3.1 out of 5 stars based on 217 anonymously submitted employee reviews. This is 6.2% worse than the company average rating for salary and benefits. Find out more about Route Service Representative salaries at UniFirst.

How happy are Route Service Representative professionals working at UniFirst?

43% of Route Service Representative employees at UniFirst would recommend their employer to a friend. This rating has increased by 28% in the past 12 months. Route Service Representative professionals have also rated UniFirst with a 3.4 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.0 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at UniFirst?

Outside Sales Representative (466) , Sales Representative (316) , Sales Manager (126) , Route Sales Representative (93) , RSR Route Sales Representative (77) , Sales Consultant (60) , Customer Service Representative (52) , Sales (51) , Route Service Representative (33) , District Service Manager (29) , Manager (26) , Branch Manager (24) , Senior Sales Consultant (24) , Route Service Manager (19) , Sales Associate (19)

What are the pros of working at UniFirst according to real employee reviews?

"Great training...if you are looking for a true pound the pavement type of job and earning your battle scars." ((in 200 reviews)); "Good benefits and 401k." ((in 156 reviews)); "Good pay and atmosphere hard work but you can make a career getting the right route" ((in 139 reviews)); "The people are great and very helpful in terms of training." ((in 129 reviews)); "Great Culture and very supportive" ((in 94 reviews))

What are the cons of working at UniFirst according to real employee reviews?

"Poor management and unrealistic expectations." ((in 149 reviews)); "Long hours in the service department but I guess that's why e make the big bucks." ((in 89 reviews)); "Managers don’t hold drivers account for stinking at their jobs AKA not taking customers the right stuff or not taking them enough." ((in 46 reviews)); "Upper management does not care about sales reps." ((in 37 reviews)); "You put in long hours anywhere from 55" ((in 29 reviews))

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UniFirst

UniFirst Route Service Representative reviews

3.2

43% would recommend to a friend

(217 total reviews)

Steven S. Sintros

67% approve of CEO

58% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.2

Career opportunities

3.1

Senior management

3.1

Compensation and benefits

3.0

Culture & values

Route Service Representative employees have rated UniFirst with 3.2 out of 5 stars, based on 217 company reviews on Glassdoor. This indicates that most Route Service Representative professionals have a good working experience there. UniFirst is rated in line with the average (within 1 standard deviation) by Route Service Representative professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

217 reviews

5.0

Jun 23, 2026

Good environment with manageable challenges

Route service representative

Recommend

CEO approval

Business Outlook

Pros

Very good environment. Great people.

Cons

Some days are hard but not too much to not be able to handle

UniFirst Response

Thank you for your continued service and dedication at UniFirst. We appreciate your feedback!

5.0

May 7, 2026

Great earning potential and strong customer relationships

Route sales representative

Recommend

CEO approval

Business Outlook

Pros

You can make great money if you are willing to put it the time and effort. Run your own business! Make great long lasting relationships (customers for life). Multiple promotional opportunities to make extra income.

Cons

None that really come to mind.

UniFirst Response

2mo

Thank you for sharing your experience, we are so happy to hear you enjoyed your time at UniFirst. Your feedback is appreciated!

2.0

May 5, 2026

Early starts help avoid traffic, but pay is low

Rsr route sales representative

Recommend

CEO approval

Business Outlook

Pros

You can start as early as 3:00 am to finish the route sooner. Beat traffic going out to start the day and when you head home for the night.

Cons

Managment is poor. The overall system is poor. The commission setup for the postion is geared to work against you. A lot of work with no satisfaction in the end. Accounts come and go which means your take-home fluctuates. The base pay is $850 which is NOTHING for the amount of work and responsibilities the driver has to take on. It’s all busy work and the pay does not match.

UniFirst Response

2mo

Thank you for taking the time to submit a review. We take this feedback seriously and strive for continuous improvement.

Viewing 1 - 3 of 217 Reviews

Jobs at UniFirst

Route Service Representative - UniFirst

Route Service Representative - UniFirst

Route Service Representative - UniFirst

Route Service Representative - UniFirst

Route Service Representative - UniFirst

Houston, TX

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UniFirst reviews UniFirst Route Service Representative reviews

UniFirst

UniFirst Route Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good environment with manageable challenges

Great earning potential and strong customer relationships

Early starts help avoid traffic, but pay is low

Jobs at UniFirst

UniFirst reviews FAQs

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