Uniqlo reviews

3.1

41% would recommend to a friend

(7,537 total reviews)
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Tadashi Yanai

61% approve of CEO

40% positive business outlook

Uniqlo has an employee rating of 3.1 out of 5 stars, based on 7,537 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uniqlo employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Sep 23, 2021

It's not worth it

Recommend
CEO approval
Business Outlook

Pros

-Better than average pay -Benefits -30% discount

Cons

You may love Japanese culture, or anime, or like UNIQLO's clothes. But run far away. UNIQLO is an extremely toxic work culture and is the definition of bureaucracy. Most upper level management (area managers and above) are expats from Japan or another Asian country and these are the only employees the company cares about. The type of people who get promoted into store management aren't actually good managers, they're just good at conforming to UNIQLO's culture and good at taking orders, that's all the company cares about. The results? Inexperienced managers who create a toxic work environment because of how stressed they are. One of the biggest selling features of a job at UNIQLO is they advertise quarterly assessments which could result in a promotion every 3 months but it's all malarkey. The managers will just simply give enough points for promotions and raises to whoever they're friends with. Favoritism is rampant at UNIQLO. Being a Supervisor (so part management, part associate) it was sad to see how unhappy the associates were at work and I was powerless to do anything about it. They also expect you to dedicate your life to work. Japanese work culture has people living to work rather than working to live. It's not worth it. The high pay and good benefits aren't worth being trapped in a toxic job. You either conform to UNIQLO's toxic culture, or you become an outsider.

1.0
Sep 23, 2021
Recommend
CEO approval
Business Outlook

Pros

None, you start off being told there are endless possibilities and they feed you these stories about employees making a difference, its all lies to get you to work harder.

Cons

There is never enough staff and you are guilted into working 14 hours days for weeks on end. HR claims to monitor excessive working hours but that's a lie. You are taught this BS about everyone being a business leader but it's all a game to get you to work longer, and harder, and be blamed for things that go wrong because although they don't really offer support or resources, you are expected to take full responsibility. Bonus structure seems generous are first but there's no standard scoring methodology and it's like it's up to your direct manager to make up some justification for the score they knew they were giving you all along. There is no place for new or innovative ideas, they end up jamming old practices from Japan down your throat and are expected to make it work regardless of how ancient and ineffective those ideas are. You are also constantly compared to the Japanese expatriates, theirs is a culture of excessive work and they are usually here alone, they don't have to balance their lives but you do and it's impossible. If you don't have a stress induced or stress related illness within a year of working here, then you may actually survive another.

1.0
Jul 3, 2019
Recommend
CEO approval
Business Outlook

Pros

time and a half on holidays hour long break decent pay checks every 2 weeks coworkers are great

Cons

• they focus on the wrong things. a manager literally pulled me from a customer i was helping to show me a TAG on the floor that she could’ve picked up herself! • they expect you to do 5 million different things at once then give you “feedback” saying you don’t move with a “sense of urgency” • they never want to let you go home. when you finish your section they’ll try to make you stay and are completely inconsiderate of the fact that you could be getting a ride or taking the bus. thank god i drive but for everyone else who didn’t? they kept them there till midnight or even 1 AM! • they love to rush you to finish your section so you can leave by 11 but instead of putting you there when you get back from break. they’ll put you somewhere else, expect you to close there THEN close your section • very odd dress code. you can’t wear their UTs in the store and you can’t wear short sleeves. even in the summer. • managers and ASM’s will tell you that you can’t do certain things yet you will find them doing EXACTLY what they told you not to do • incompetent management. none of them ever really seem to know what’s going on or know anything really. one supervisor will tell you to do something then another one will come along and tell you to do something else, then when you explain that you’re doing another task they look at you with a dumbfounded look on their face. none of them communicate between each other of who is doing what so nobody knows what’s going on half the time. if you ask one manager something they’ll tell you to ask another manager and that manager will tell you they don’t know and you have to go to someone else. rinse, wash, repeat. • brutal hours. they’ll have you working closing shifts back to back to back! • unrealistic expectations of sales associates!

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Glassdoor has 8,855 Uniqlo reviews submitted anonymously by Uniqlo employees. Read employee reviews and ratings on Glassdoor to decide if Uniqlo is right for you.