Does United Ground Express pay their employees well?

According to anonymously submitted Glassdoor reviews, United Ground Express employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at United Ground Express. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at United Ground Express?

34% of United Ground Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated United Ground Express 2.5 out of 5 for work life balance, 2.3 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at United Ground Express?

Ramp Agent (46) , Customer Service Representative (33) , Cross-Utilized Agent (17) , Customer Service Agent (14) , Passenger Assistance Agent (14) , General Manager (9) , PAA (9) , Ramp Agent/Baggage Handler (9) , Passenger Service Agent (8) , Customer Service (6) , Customer Service Representative (CSR) (6) , Dispatcher (5) , CSA (4) , Passenger Assistant Agent (4) , Team Lead (4)

What are the pros of working at United Ground Express according to real employee reviews?

"Flight benefits are great and working with planes is fun" ((in 106 reviews)); "benefits are great because of the free domestic travel and insanely cheap international travel but with sitting standby domestic is pretty hard." ((in 45 reviews)); "Company has good travel benefits" ((in 21 reviews)); "great people" ((in 7 reviews)); "Great coworkers" ((in 5 reviews))

What are the cons of working at United Ground Express according to real employee reviews?

"low pay not enough hours" ((in 41 reviews)); "Upper management is a mess." ((in 7 reviews)); "your pay check will never reflect the long hours and blood sweat and tears you put into this place they just don’t care." ((in 7 reviews)); "The supervisors, leads, and trainers are clueless." ((in 7 reviews)); "Long hours" ((in 6 reviews))

What are the top reviewed United Ground Express locations?

Chicago , Denver , Nashville , Newark , Ontario , Palm Springs , Santa Barbara , Norfolk , Milwaukee , Sarasota , Richmond , Buffalo , Albuquerque , Midland , Memphis , Savannah , Peoria , Santa Fe , Knoxville , Dayton , Monterey , Lafayette , Birmingham , Syracuse , Flagstaff , Kalamazoo , Louisville , Jackson , Burlington , South Bend

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United Ground Express

United Ground Express reviews

2.6

34% would recommend to a friend

(339 total reviews)

26% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.7

Compensation and benefits

2.5

Work/Life balance

2.5

Career opportunities

2.3

Culture & values

2.1

Senior management

United Ground Express has an employee rating of 2.6 out of 5 stars, based on 339 company reviews on Glassdoor which indicates that most employees have an average working experience there. The United Ground Express employee rating is 26% below average for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

339 reviews

4.0

Jun 18, 2025

Not to bad of a job for a start to your airline industry career.

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

A lot of opportunities to grow. Health benefits are good for management but is not for part timers.

Cons

Terrible health insurance for part-timers

United Ground Express Response

Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the opportunities for growth and the benefits provided during your time with UGE. We truly value the contributions of our team members and are committed to fostering an environment where everyone can develop and succeed. We also appreciate your honesty regarding the health insurance options. Your feedback is important to us, and we continually strive to improve our benefits and overall employee experience. Please be assured that we genuinely care about the well-being of our team and continually seek ways to enhance the support we offer. Thank you again for your insights. We wish you all the best in your future endeavors. Please feel free to reach out if you have any further thoughts or suggestions. Sincerely, United Ground Express

1.0

Jun 7, 2025

Flight Privileges are all you get

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flight privileges on day one

Cons

Employees are treated as disposable as most of them are from low income families.

United Ground Express Response

Thank you so much for sharing your thoughts with us! We appreciate your positive feedback about the flight privileges, and we understand the importance of these benefits to our employees. That said, we’re truly sorry to hear that you felt the treatment of employees didn’t reflect the values we cherish here at United Ground Express (UGE). Our company culture is built on respect, teamwork, and recognizing the contributions of every team member. We want to create an environment where everyone feels valued, supported, and empowered. Your feedback means a lot to us, and we take it to heart. We’re always looking to improve and ensure that every employee feels appreciated. Thanks again for your honest feedback, and we wish you all the best in your future endeavors! Warm regards, United Ground Express

4.0

May 19, 2025

Not bad/ Could be better

Ticketing/gate agent

Recommend

CEO approval

Business Outlook

Pros

I liked the work environment and co-workers.

Cons

I didn't like scheduling and pay.

United Ground Express Response

Thank you for sharing your feedback. We’re glad to hear that you appreciated our work culture and the camaraderie among your coworkers—that’s something we truly value and strive to foster. We also acknowledge your concerns about pay and scheduling. Our goal is to create a supportive environment where everyone feels valued and fairly compensated. Your insights will be shared with our leadership team as we work toward improvements. Thank you again for your feedback!

Viewing 25 - 27 of 339 Reviews

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Jobs at United Ground Express

(MEM) Part-Time Customer Service Agent

(JAC) Part-Time Customer Service Agent

Jackson, WY

View job

(SYR) Part-Time Customer Service Agent

(PWM) Part-Time Customer Service Agent

(DEN) Cabin QC Auditing Agent & Compliance Coordinator

United Ground Express reviews FAQs

Reviews United Ground Express reviews

United Ground Express

United Ground Express reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not to bad of a job for a start to your airline industry career.

Flight Privileges are all you get

Not bad/ Could be better

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