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Universal Technical Institute

Engaged Employer

Universal Technical Institute reviews

3.1

54% would recommend to a friend

(430 total reviews)
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Jerome Grant

44% approve of CEO

58% positive business outlook

Universal Technical Institute has an employee rating of 3.1 out of 5 stars, based on 430 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Technical Institute employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

430 reviews
1.0
May 8, 2014
Recommend
CEO approval
Business Outlook

Pros

everything starts out great - the people you work with are nice, friendly and hard working - upper management SAYS they want to hear input from the employees - SAYS they want to be on the list of best places to work - SAYS the benefits are top notch - SAYS the president and upper management know what they are doing. if you LOVE office politics, don't mind a regimented 'pecking order' where those one level above can (and do) abuse those on the rung below them; and can quickly figure out who the 'untouchables' are and become their friend, you will have a LONG run with this company - if not, then not. this company values the words 'yes boss' - 'you are SO right' - and 'i love it here, i'd rather be here than home eating cheesecake' far more than honesty and truthfulness.

Cons

about 8 months after you start you see the first 'rif' (reduction in force) and you say, bummer! in another year there is another rif, and some of the friends you've made are in it. before each rif they have you do one of the 'how are we doing' questionnaires that are anonymous (sure they are) so you can tell upper management how you love your job. this cycle continues until you are a couple months from having your 401k vest and then - yep, you guessed it - YOU are in a rif. i was middle management and in that position there is a lot of pressure - upper management has no concept of what the 'worker bees' do and the 'worker bees' NEED direction - unless you have or get an MBA or higher degree you can NOT get promoted - ironic since Ms McWaters only has a bachelors! office culture is similar to the armed forces - don't question orders - do exactly what you are told - and when it backfires, accept the criticism and blame. the leadership reminds me of a ship - one without a rudder, steering wheel or anyone in charge - and no way to shut down the engines. don't take my word for this - look at the stock price since they went public - it accurately reflects their 'shoot in the dark' leadership style

3.0
Apr 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work Competitive Compensation Strong Market Growth

Cons

After spending a significant portion of my career at Universal Technical Institute, it’s disheartening to say that the organization I once believed in has drastically changed. What was once a place driven by purpose, passion, and a genuine commitment to its people has become a machine focused solely on results and profits. In recent years, there has been a noticeable shift in leadership priorities. Employee well-being has taken a back seat, and the culture that once made UTI a great place to work is fading. Leadership seems to have lost sight of a simple truth: it’s the people who make the company successful—not just the numbers on a spreadsheet. I left because I could no longer reconcile my values with the direction the company is heading. I hope UTI can course-correct before more long-tenured, dedicated employees are lost.

1.0
Jan 17, 2022

Would not recommend

Recommend
CEO approval
Business Outlook

Pros

The instructors are great to work with, benefits are good

Cons

There is a definite line between Education Managers, Upper management and Instructors. When having applied for an Education Manager position I was told it was a US against the instructors and asked which side I would be on. So sad this should not be this way, education for the up and coming is where everyone should have their focus. Instead, there is a lot of animosity among all, and it makes the job hard to do. Education Managers want the testing even easier. Already the students get a +1 or +2 on their tests just for running the videos and they do not have to watch, just hit play and walk away. We are told not to instruct and basically act as facilitators. The quality of education the students are receiving caused by upper management is horrible. The school is just there to keep students in the seats so that they can keep collecting off of them. Unfortunately, the students in the end are the ones that suffer. There are other cons, think twice before working here unless you do not care about anything other than collecting a paycheck. Also try and take time off, good luck, you are supposed to find a replacement for you when your off. ? isn't that what management should be doing when you get approved time off.

Viewing 4 - 6 of 430 Reviews

Glassdoor has 445 Universal Technical Institute reviews submitted anonymously by Universal Technical Institute employees. Read employee reviews and ratings on Glassdoor to decide if Universal Technical Institute is right for you.