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University Federal Credit Union

Engaged Employer

University Federal Credit Union reviews

3.4

54% would recommend to a friend

(201 total reviews)

Michael Crowl

50% approve of CEO

46% positive business outlook

University Federal Credit Union has an employee rating of 3.4 out of 5 stars, based on 201 company reviews on Glassdoor which indicates that most employees have a good working experience there. The University Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

201 reviews
3.0
Jul 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits package is good and looked after employees well when Covid struck with extra days off and extra pay. Also guaranteed bonuses even though branches were shut which is awesome!

Cons

A reputable employer would advertise all jobs so those with the appropriate skills can apply for the vacancy. I found that staff were being shoehorned into roles just because they happened to be helping out in a department. There are a lot of managers who can talk the talk but cant walk the walk. I experienced a manager change and the new lady just sat in her room all day and let the staff do their thing. Very fortunate that the staff was used to this and were responsible.... but she got lucky. Managers also seem to have "entitlement syndrome" they seem to think they can come and go as they please under the guise of "working from home because......." Managers need to be highly visible, too often they are missing when needed. A branch manager should be like the captain of a ship, first in, last out and leading from the front. This is a major fault with most of UFCU's retail outlets and needs to be addressed.

1.0
Aug 9, 2020
Recommend
CEO approval
Business Outlook

Pros

Great city with plenty of opportunity

Cons

EVP has wrecked the culture

2.0
May 2, 2019

"great culture" is great myth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Friendly people *There are plenty of opportunities to make a difference. *Pay is relatively competitive.

Cons

*The wonderful "culture" is talked about all the time, but it happens in silos. *Senior leaders act friendly, but don't turn your back.... *Executives speak of wonderful stories of how members were helped. We didn't hear about failures of how we lost members and how to focus strategy on the things that matter. *Executives are really "old school". How you dress matters more than what you accomplish. *If you are seeking a company that wants to make business processes and systems better, UFCU will frustrate you.

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University Federal Credit Union Response
7y
We appreciate you taking the time to provide us with your feedback and are glad to hear you enjoyed the friendly atmosphere and the competitive compensation we offer at UFCU. We agree that there are plenty of ways to make a difference here! We are open to learning more about opportunities for improvement and would welcome further dialogue. Feel free to reach us at HumanResources@ufcu.org to discuss further.
Viewing 13 - 15 of 201 Reviews

Glassdoor has 213 University Federal Credit Union reviews submitted anonymously by University Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if University Federal Credit Union is right for you.