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University Federal Credit Union

Engaged Employer

University Federal Credit Union reviews

3.4

54% would recommend to a friend

(201 total reviews)

Michael Crowl

50% approve of CEO

46% positive business outlook

University Federal Credit Union has an employee rating of 3.4 out of 5 stars, based on 201 company reviews on Glassdoor which indicates that most employees have a good working experience there. The University Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

201 reviews
4.0
Dec 30, 2008
Recommend
CEO approval
Business Outlook

Pros

The benefits package is amazing. Matching 401(k) plus a great health plan, even for part timers. As a non-profit, the culture is very laid back. Management doesn't stress the employees to sell products, so as employees, we're free to give the best advise possible to people without having to sell something we know wouldn't be in their interest. Oh, and Tony Budet is probably the best CEO anyone could ask for. Just spend 10 minutes with him and you'll see why. He's genuine, cares for the employees, and has monthly lunch outings with any employees who care to sign up for them.

Cons

A drawback to this is that if you're a go-getter, you'll feel stifled in that your income is largely limited to your salary. There is a bit of favoritism that some of the managers display towards longer-term employees. There is almost no management turnover, so some of the managers have been in the same spot for a decade, are a bit apathetic, and don't seem to connect with newer employees.

3.0
Dec 1, 2023

Historic Austin Company Lost it's Identity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

During my time at UFCU, I met some incredibly talented people. The majority of their employees truly live by the values UFCU promotes and wants to do right by the member. UFCU also was one of the better paying employers I had worked for and their benefits are excellent - you won't find many employers that can compete with their benefits package. I also appreciated that many of the executives took the time to know who I was and what department I worked in. Some even took the time to go to lunch or have coffee with me. The company as a whole also invests significant time into professional and leadership development. I learned a tremendous amount on how to be a better colleague and leader in the time I spent with UFCU.

Cons

it's taken me a long time to feel comfortable enough to write this, but from my perspective, UFCU has truly lost its identity. Over the past two years, UFCU went from having seven executives to more than double that number. All that top-heavy leadership comes with extensive credentials, but also a lot of ego and very little awareness of the amount of effort and resources it takes to execute a project. High-level decisions are made based on personal preference and not backed by data. All that 'expertise' in the C-suite creates competing priorities for departments and confusion for the rest of the organization. UFCU used to emphasize community impact and relationships. Now, with new leadership, sales and pushing products with high interest rates are the priority. Even their deposit products are average at best. UFCU can't compete with other financial institutions that have high-yield savings or CD products. Their technology will also consistently be 5-8 years behind industry standard. The new app iteration and digital banking platform is just about finished and is actually a watered-down version of the previous, just with better design. I truly would not trust UFCU to ever keep up with modern technology.

2.0
Feb 20, 2022

Not a place to grow... just stagnate.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

UFCU is a "family" culture. There are pros and cons to any "family" dynamic. That said, there are a lot of nice, genuine people who work there. It is a very stable job with good paid and good benefits. It's very difficult to get fired, which is a good and bad thing, with many people spending half their lives there. - Pay and benefits are good. - Nice people-- at least the ones who aren't fake. - Nice office headquarters. Mostly. - Food catered sometimes. - Volunteer time off (your photos will be posted). - Decent vacation time (after lots of hoops to jump through).

Cons

UFCU has been around a long time, and feasted on the boon of credit unions after the Great Recession. The CEO is a good guy, who makes a point to meet with every new employee. Now he's retiring, which has created a feeding frenzy with the higher-ups, and everything feels like chaos. With company longevity comes stagnation and a cult-like mentality. Nothing is private at UFCU... people will pry and gossip about why you're sick or just about anything. "The clothes make the man" here-- how you dress is more important than doing a good job. Women and people with families receive favoritism (eg longer maternal than paternal leave and extra leverage for leaving early). Young, ambitious people do not work here long, because change and the effort it requires are frowned upon as a nuisance within the organization. Mediocrity is celebrated with everyone patting themselves on the back for doing the bare minimum daily. Over the years, the "culture" has become more corporate and extreme-left leaning due to newer execs. Non-conformity is not tolerated, and yet hiring with reverse-discrimination to support "workplace diversity" is a forced issue (eg it's pointed out boastfully in company-wide posts that they hired people of a certain race, and that makes many feel awkward). - Employees are forced to be members and be paid through UFCU's banking. No direct deposit to your existing bank account. - Leaders would rather risk your health and force you to be present in the office than keep you safe. No COVID health protocols are followed in the office, and masks and social distancing are optional. - Directors and VPs discourage employees from taking sick time and border on abusive behavior. - Invasive peers, gossip culture, religious topics frequent in office. - Volunteer events are championed as a commercial endeavor rather than for the sake of goodwill. - Constant comments from upper management on employee physical appearances border on sexual harassment. - Dress code is restrictive, formal, and outdated. Keeping up appearances and gowning a 1990s corporate bank dress suit is the backbone of the "culture". - Terrible, antiquated technology systems too broken to fix, and IT restrictions on computer admin privileges and saved passwords that make the job tedious (but that's part of any bank job). - Resistance to new ideas across organization due to aging executives who hate technology, and lazy employees who get outraged that they're being asked to do something else. Change is avoided at all costs in order to keep the same mundane protocols. - No processes, lower employees always scrambling with needless fire drills that fall on them because of incompetent management who avoid work at all costs and procrastinate their deadlines until last minute. - Managers up to the top executives have no accountability. They have no skills or experience to back up their titles, they just stayed long enough to be promoted, and they constantly conveniently push their responsibilities onto lower ranking employees. (Every project is a game of hot potato.) - Excessive meetings leave little free time to complete work. (1-3 hour meetings back to back, with 3-5 meetings per day.) - The majority of employees are apathetic about their jobs, but that doesn't stop the company from constantly gloating that it's the best mortgage lender, according to one affiliate publication every year, and also a great place to work, based on non-anonymous polls which employees are pressured to take.

Viewing 10 - 12 of 201 Reviews

Glassdoor has 213 University Federal Credit Union reviews submitted anonymously by University Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if University Federal Credit Union is right for you.