Question 1

Does Upgrade pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Upgrade employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Upgrade. This rating has decreased by 9% over the last 12 months.

Question 2

How satisfied are employees working at Upgrade?

Accepted Answer

69% of Upgrade employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Upgrade 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

Question 3

What are the top reviewed jobs at Upgrade?

Accepted Answer

Customer Service Representative (19), Software Engineer (12), Supervisor (11), New Account Specialist (10), Loan Review Specialist (9), New Accounts Specialist (8), Senior Software Engineer (7), Collections Specialist (6), Customer Service Representative (CSR) (6), Account Service Representative (5), Loan Servicing Specialist (5), New Accounts (5), Underwriter (5), Analyst (4), Loan Review Specialist II (4)

Question 4

What are the pros of working at Upgrade according to real employee reviews?

Accepted Answer

"Great benefits with 401k plan in the works for 2018" ((in 45 reviews)); "great culture a lot perks" ((in 31 reviews)); "Great work life balance" ((in 20 reviews)); "Fully remote and great leadership" ((in 20 reviews)); "Pay is good." ((in 20 reviews))

Question 5

What are the cons of working at Upgrade according to real employee reviews?

Accepted Answer

"Management is poor." ((in 16 reviews)); "The Supervisors are inexperienced and make up answers if they do not know the answer to a questions." ((in 9 reviews)); "Having my children on my benefits is really expensive Communication is lack luster" ((in 7 reviews)); "The jobs at the company could easily be work from home, but because they want their name on the top of the building in Phoenix, they require people to go into the office." ((in 6 reviews)); "If you leave your seat you will be bullied by the best micro managers in the business." ((in 6 reviews))

Question 6

What are employees saying about Upgrade layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Upgrade layoffs and their outlook for job security at Upgrade in 2026.

Question 7

What are the top reviewed Upgrade locations?

Accepted Answer

Phoenix, San Francisco, Atlanta, Reno, Sandy, Arizona City, Frisco

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