Does Upgrade pay their employees well?

According to anonymously submitted Glassdoor reviews, Upgrade employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Upgrade. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Upgrade?

69% of Upgrade employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Upgrade 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Upgrade?

Customer Service Representative (19) , Software Engineer (12) , Supervisor (11) , New Account Specialist (10) , Loan Review Specialist (9) , New Accounts Specialist (8) , Senior Software Engineer (7) , Collections Specialist (6) , Customer Service Representative (CSR) (6) , Account Service Representative (5) , Loan Servicing Specialist (5) , New Accounts (5) , Underwriter (5) , Analyst (4) , Loan Review Specialist II (4)

What are the pros of working at Upgrade according to real employee reviews?

"Great benefits with 401k plan in the works for 2018" ((in 41 reviews)); "great culture a lot perks" ((in 30 reviews)); "Fully remote and great leadership" ((in 23 reviews)); "Pay is good." ((in 22 reviews)); "good work life balance" ((in 20 reviews))

What are the cons of working at Upgrade according to real employee reviews?

"Management is poor." ((in 16 reviews)); "The Supervisors are inexperienced and make up answers if they do not know the answer to a questions." ((in 10 reviews)); "Having my children on my benefits is really expensive Communication is lack luster" ((in 7 reviews)); "No bonuses at the moment" ((in 6 reviews)); "If you leave your seat you will be bullied by the best micro managers in the business." ((in 6 reviews))

What are employees saying about Upgrade layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Upgrade layoffs and their outlook for job security at Upgrade in 2026.

What are the top reviewed Upgrade locations?

Phoenix , San Francisco , Atlanta , Reno , Sandy , Arizona City , Frisco

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Upgrade reviews

3.9

69% would recommend to a friend

(435 total reviews)

Renaud Laplanche

84% approve of CEO

69% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Work/Life balance

3.9

Culture & values

3.8

Compensation and benefits

3.7

Senior management

3.6

Career opportunities

Upgrade has an employee rating of 3.9 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upgrade employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

435 reviews

5.0

Jan 29, 2018

Hands down the best company I've worked for

Software developer

Recommend

CEO approval

Business Outlook

Pros

- amazing talent (simply put, these are the best people I've work with); - no egos; - very positive culture; - salary at the top of the market; - flexible work hours; - paid lunch once per week; - snacks and drinks; - employee wellness program; - management very transparent, available and open for any questions; - I could go on all night...

Cons

Honestly, nothing I can think of...

5.0

Jan 22, 2018

Solid leadership with a focused vision

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Great combination of a seasoned team with a focused, driven mission -Collaborative environment with a positive work culture -Gorgeous office space with sweeping views of the bay, walking distance to the Ferry building -Opportunities to learn and grow from the best in the industry -Generous benefits and perks

Cons

None that I can think of

5.0

Jan 17, 2018

Upgrade has great potential

Credit operations specialist

Recommend

CEO approval

Business Outlook

Pros

Plenty of growth opportunity, insurance paid for, great co-workers and work environment. Location is the heart of downtown Phoenix with great options for lunch

Cons

None so far. I think they recognize the flaws and are making attempts to fix them

Viewing 406 - 408 of 435 Reviews

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Hands down the best company I've worked for

Solid leadership with a focused vision

Upgrade has great potential

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