Does Upgrade pay their employees well?

According to anonymously submitted Glassdoor reviews, Upgrade employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Upgrade. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Upgrade?

69% of Upgrade employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Upgrade 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Upgrade?

Customer Service Representative (19) , Software Engineer (12) , Supervisor (11) , New Account Specialist (10) , Loan Review Specialist (9) , New Accounts Specialist (8) , Senior Software Engineer (7) , Collections Specialist (6) , Customer Service Representative (CSR) (6) , Account Service Representative (5) , Loan Servicing Specialist (5) , New Accounts (5) , Underwriter (5) , Analyst (4) , Loan Review Specialist II (4)

What are the pros of working at Upgrade according to real employee reviews?

"Great benefits with 401k plan in the works for 2018" ((in 41 reviews)); "great culture a lot perks" ((in 30 reviews)); "Fully remote and great leadership" ((in 23 reviews)); "Pay is good." ((in 22 reviews)); "good work life balance" ((in 20 reviews))

What are the cons of working at Upgrade according to real employee reviews?

"Management is poor." ((in 16 reviews)); "The Supervisors are inexperienced and make up answers if they do not know the answer to a questions." ((in 10 reviews)); "Having my children on my benefits is really expensive Communication is lack luster" ((in 7 reviews)); "No bonuses at the moment" ((in 6 reviews)); "If you leave your seat you will be bullied by the best micro managers in the business." ((in 6 reviews))

What are employees saying about Upgrade layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Upgrade layoffs and their outlook for job security at Upgrade in 2026.

What are the top reviewed Upgrade locations?

Phoenix , San Francisco , Atlanta , Reno , Sandy , Arizona City , Frisco

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Upgrade reviews

3.9

69% would recommend to a friend

(435 total reviews)

Renaud Laplanche

84% approve of CEO

69% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Work/Life balance

3.9

Culture & values

3.8

Compensation and benefits

3.7

Senior management

3.6

Career opportunities

Upgrade has an employee rating of 3.9 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upgrade employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

435 reviews

1.0

Apr 24, 2025

Learn what you can, then leave

Oversight

Recommend

CEO approval

Business Outlook

Pros

Snacks, met some good people.

Cons

My time in the Oversight role was relatively low-stress in terms of workload, but the environment was heavily influenced by internal politics. Advancement often seemed more dependent on personal relationships and office politics than on performance or merit. If you’re someone who excels at navigating those dynamics, you may find success here. For others, it can be frustrating.

5.0

Apr 12, 2025

Great work environment!

Product designer

Recommend

CEO approval

Business Outlook

Pros

One of the best places to work and a company that focuses on developing talent! Love it here.

Cons

Nothing out of the ordinary from any workplace, sometimes difficult-ish people to work with or new requirements.

5.0

Apr 11, 2025

Great place to work!

Internal comms specialist

Recommend

CEO approval

Business Outlook

Pros

We have great benefits and a great culture.

Cons

I don't think there are any cons.

Viewing 58 - 60 of 435 Reviews

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