Does Upgrade pay their employees well?

According to anonymously submitted Glassdoor reviews, Upgrade employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Upgrade. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Upgrade?

69% of Upgrade employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Upgrade 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Upgrade?

Customer Service Representative (19) , Software Engineer (12) , Supervisor (11) , New Account Specialist (10) , Loan Review Specialist (9) , New Accounts Specialist (8) , Senior Software Engineer (7) , Collections Specialist (6) , Customer Service Representative (CSR) (6) , Account Service Representative (5) , Loan Servicing Specialist (5) , New Accounts (5) , Underwriter (5) , Analyst (4) , Loan Review Specialist II (4)

What are the pros of working at Upgrade according to real employee reviews?

"Great benefits with 401k plan in the works for 2018" ((in 48 reviews)); "great culture a lot perks" ((in 28 reviews)); "Fully remote and great leadership" ((in 22 reviews)); "Pay is good." ((in 19 reviews)); "the people that I work with are also really great and supportive" ((in 18 reviews))

What are the cons of working at Upgrade according to real employee reviews?

"Management is poor." ((in 17 reviews)); "The Supervisors are inexperienced and make up answers if they do not know the answer to a questions." ((in 8 reviews)); "Having my children on my benefits is really expensive Communication is lack luster" ((in 7 reviews)); "If you leave your seat you will be bullied by the best micro managers in the business." ((in 6 reviews)); "Supervisors use favoritism instead of performance" ((in 6 reviews))

What are employees saying about Upgrade layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Upgrade layoffs and their outlook for job security at Upgrade in 2026.

What are the top reviewed Upgrade locations?

Phoenix , San Francisco , Atlanta , Reno , Sandy , Arizona City , Frisco

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Upgrade reviews

3.9

69% would recommend to a friend

(435 total reviews)

Renaud Laplanche

84% approve of CEO

69% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Work/Life balance

3.9

Culture & values

3.8

Compensation and benefits

3.7

Senior management

3.6

Career opportunities

Upgrade has an employee rating of 3.9 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upgrade employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

435 reviews

3.0

Apr 7, 2026

Decent

Loan review specialist ii

Recommend

CEO approval

Business Outlook

Pros

Stocked kitchen/breakroom, Food for Free Decent starting pay hour lunches option to work 4-10s Decent Culture with fun people Direct management are good people (Supervisors, TLs)

Cons

No Hybrid option Unfair holiday pay Rapid company changes Terminations are done sometimes without a warning Inconsistent information given about processes Upper Management disconnect with employees on the floor

5.0

Mar 16, 2026

Great co with diversified product suite

Business development manager

Recommend

CEO approval

Business Outlook

Pros

- Employees are kind and collaborative - company is doing well from a metrics standpoint - diversified products - solid reputation with customers

Cons

- bureaucratic, a lot of process and red tape - slow decision making

5.0

Feb 25, 2026

RSUs

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

going public soon next year

Cons

san francisco location commute longer

Viewing 10 - 12 of 435 Reviews

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Decent

Great co with diversified product suite

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