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      Upgrade

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      Upgrade reviews

      3.9

      69% would recommend to a friend

      (435 total reviews)
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      Renaud Laplanche

      84% approve of CEO

      69% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Work/Life balance

      3.9

      Culture & values

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.6

      Career opportunities

      Upgrade has an employee rating of 3.9 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upgrade employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      435 reviews
      1.0
      Feb 12, 2026

      Below-market compensation and managerial behavior concerns often went unchecked

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some employees may feel uncomfortable working in a business where loan interest rates can approach 30% or higher for certain customers.

      Cons

      In my experience, performance management was sometimes used in situations that felt related to organizational cost reductions rather than individual performance.

      5.0
      Jan 31, 2026

      Great Place to Work

      Merchant support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Peacefull place, small office only about 40 people in the Atlanta office, and Office breakroom full of all kinds of free heathy snacks.

      Cons

      Small office, the office can get noisy at times, and it is cold in the office year-round.

      3.0
      Jan 29, 2026

      Good

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      People, location, development for new career growth

      Cons

      Meh it’s good but could be better

      Viewing 13 - 15 of 435 Reviews
      Related searches: Upgrade jobs | Upgrade salaries | Upgrade benefits | Upgrade interviews
      ReviewsUpgrade reviews

      Glassdoor has 461 Upgrade reviews submitted anonymously by Upgrade employees. Read employee reviews and ratings on Glassdoor to decide if Upgrade is right for you.