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      Upgrade

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      Upgrade reviews

      3.9

      69% would recommend to a friend

      (435 total reviews)
      avatar

      Renaud Laplanche

      84% approve of CEO

      69% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Work/Life balance

      3.9

      Culture & values

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.6

      Career opportunities

      Upgrade has an employee rating of 3.9 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upgrade employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      435 reviews
      4.0
      Oct 30, 2021

      A company with growing pains

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - swags, swags, swags. Every week they seem to give out new swags - Office is located in the downtown PHX - Constant efforts to improve the work environment

      Cons

      Some of the teammates I worked with were downright rude. They always came up with some type of excuses to cover up their actions, saying things like "You know me, I can't lie." or "I'm just a straightforward person." It does not look professional at all. Interdepartmental efforts could improve too. SF employees that I engaged with were absolutely unprofessional. They might be really good at their job but their interpersonal communication fell short. What was worse was that even though my team knew about some of the managers/director's awful behaviors, they never intervened. It was a status quo. Don't get me wrong. Upgrade has lots of pros and it is a growing company with an amazing vision. Personally though, I think the communication between employees could be a lot better.

      avatar
      Upgrade Response
      4y
      We are interested to hear more and learn from your experience. Please email us at wecare@upgrade.com and we will set up a time to connect with you. We are committed to ensuring our culture provides a rewarding work environment for our team members. We take your feedback seriously and it’s disappointing to learn that you didn’t find Upgrade to be a positive work environment fitting to what works best for you. We strive to cultivate an inclusive and diverse environment and your feedback will help us to continue to improve.
      1.0
      Jul 27, 2021

      If you really need a job and have no other options then maybe consider upgrade

      Loan review specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, including opportunities for bonuses and spiffs. Free snacks in the break room and some of the management is good. No dress code.

      Cons

      They promised work life balance and did not deliver. They actually had forced ot, and lied/mislead about how heavy customer service the job was. Any pick up in business requires you to stay for OT and to give up half of your lunch or stay after hours. However, they don't allow you to take 30 minute lunches to get out early since it doesn't benefit them. They don't seem to value their employees like they say they do. The culture is very casual but can get to the point of being unprofessional. Team leads avoid responsibility when they can and encourage drama if they find it entertaining. I understand you want to have a young fun environment but when leadership thinks its ok to unironically and frequently use internet/ meme speak and openly talk or allow others to talk about personal/sex life at work is quite irritating. It is very easy to see why the turnover rate is so high here.

      avatar
      Upgrade Response
      4y
      We are interested to hear more and learn from your experience. Please email us at wecare@upgrade.com and we will set up a time to connect with you. We are committed to ensuring our culture provides a rewarding work environment for our team members. We take your feedback seriously and it’s disappointing to learn that you didn’t find Upgrade to be a positive work environment fitting to what works best for you. We strive to cultivate an inclusive and diverse environment and your feedback will help us to continue to improve.
      1.0
      Nov 25, 2017

      Lending Club Party and your not invited...

      Help desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free snacks and cool downtown location in Phoenix.

      Cons

      Low pay, long hours, no room for career growth unless your a previous Prosper or even better Lending Club employee. Any promotion or position worth having has and will go to previous Lending Club employees.

      avatar
      Upgrade Response
      8y
      We’re disappointed to hear you didn't enjoy your time working here and that you left unhappy. At Upgrade, we value creating a collaborative environment with opportunities to grow. Building a team that is dedicated to our company's mission and includes individuals of all different backgrounds, skill sets and ideas will help us be best at solving problems together and continue building great products and services for our customers. We're sorry you didn't have this experience with us and wish you the best of luck in your next endeavor.
      Viewing 10 - 12 of 435 Reviews
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      ReviewsUpgrade reviews

      Glassdoor has 461 Upgrade reviews submitted anonymously by Upgrade employees. Read employee reviews and ratings on Glassdoor to decide if Upgrade is right for you.