Urban Outfitters reviews

3.6

61% would recommend to a friend

(6,266 total reviews)

Sheila Harrington

54% approve of CEO

48% positive business outlook

Urban Outfitters has an employee rating of 3.6 out of 5 stars, based on 6,266 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Urban Outfitters employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
1.0
Nov 6, 2015
Recommend
CEO approval
Business Outlook

Pros

The Navy Yard is a beautiful place to work, some cool co-workers

Cons

There is literally no management system here. No HR department to oversee if people are being mistreated. I've seen people fired so that their supervisor could hire their friends. People who would come in early, work through lunch, and go home on time would be penalized while others who would mess around all day but stay late (since they didn't actually get any work done) would act as though they were picking up slack. The turnover is so great that the quarterly hindsight meetings were a joke...the entire meeting would consist of "well these didn't perform well...but I didn't buy them because that person either quit or was fired". There would be town hall meetings where the directors would be walking around in Céline shoes preaching to 20-year olds who were making $40k per year that they all needed to get out more and go to festivals all over the country and go to NYC parties and "be the customer" but would act like it was the end of the world for someone to take a day off. To get far at URBN you don't actually need to do your job, you just need to pretend to be friends with your manager. My advise is get in, pretend to drink the Kool-Aid, and then quit and move to LA or NYC like everyone else.

2.0
Nov 19, 2014
Recommend
CEO approval
Business Outlook

Pros

1) Cool office culture - great facilities, food service, gym 2) Creative environment 3) Great people - hardworking and nice 4) Lots of potential for growth 5) Great corporate parties - doesn't matter how poorly the company is doing. 6) Generous discount

Cons

1) No stability - good people get laid off all the time when business slows 2) Pressure cooker environment 3) Low pay and lots of hours are expected. 4) Office is difficult to get to and isolated once you get there. No more running errands on your lunch hour. 5) Lack of parking

2.0
Apr 28, 2020
Recommend
CEO approval
Business Outlook

Pros

Beautiful campus. Dog friendly. Discounts up to 40% on all brands. Great cafeteria. Relaxed dress code. Easy parking (as long as you arrive semi-early).

Cons

The initial charm wears off rather quickly. Simply, it's not an easy place to do your job and once the appeal of the "perks" wear off, it actually becomes a difficult place to work (thus the lower rating). Leaders have no direction and provide zero coaching. Paranoid management. Have to guess as to whether or not you're actually performing well - and don't expect a promotion, even if you are. Roles are intentionally undervalued with the assumption that the "perks" make up for it. Don't fall for it - try to get the best offer. Discounts are great but unless you are 19 and like Urban Outfitters clothes, it's useless for men. Extremely clique-y; insane amounts of gossip permeate throughout the campus as if it were a large high school. If you are single, young, living in Philly with a dog and car, OK with not advancing and just need an enjoyable job to pay the bills, URBN is perfect. But once you're ready to be an adult, you'll realize it's a detrimental place for your career.

Viewing 13 - 15 of 6,266 Reviews

Glassdoor has 6,574 Urban Outfitters reviews submitted anonymously by Urban Outfitters employees. Read employee reviews and ratings on Glassdoor to decide if Urban Outfitters is right for you.