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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.3

      56% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      62% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.3

      Diversity & inclusion

      3.2

      Culture & values

      3.2

      Career opportunities

      3.1

      Senior management

      UserTesting has an employee rating of 3.3 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      577 reviews
      4.0
      Apr 27, 2018

      Good Company, Good Product, Good People

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is probably the nicest place I've ever worked. Being kind to each other is a way of life here. The product is really great and customers love it.

      Cons

      I wish the company was more hungry to win the space. We're not growing as fast as I would like as a shareholder. I don't really think their is an exit strategy and there is a lot of turnover in the executive team.

      4.0
      Apr 14, 2018

      Exciting company with growing design team and culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Everyone is super nice and open to helping each other out - The product has matured a lot in the last couple years and there are a ton of exciting stuff in development - Healthy work/life harmony - Product and Engineering is very remote friendly - Exiting product opportunities and a lot of autonomy in how each squad gets to shape the product

      Cons

      - New design team means new design culture. It takes a lot of patience and tenacity to try to make a cultural change throughout the company - Not every department understands what design means just yet, but that can be said for any company; even "design-driven" ones. - Middle management is a bit lackluster - There's a bit of volatility and shake-up in leadership in all departments

      avatar
      UserTesting Response
      7y
      Hi! Yes, there's been more than a bit of shakeup lately :) and we really hope everyone will hang in with us while we get settled and get to know each other. We see this as a Marketing/Brand led company and hope to infuse this everywhere. I've been at design-led companies in the past and it is really exciting! Career growth is a hot button for me and I'm starting to review each area and set a plan for what is needed. Feel free to ping me with your thoughts and we can map this together.
      5.0
      Apr 9, 2018

      Great place to grow and do great work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture, ego free design team, you learn a lot while doing meaningful work. While the company is growing and maturing and this can be hard, I think the culture supports this kind of growth really well, in that it truly allows itself to make mistakes and learn.

      Cons

      Company is in a state of change

      Viewing 457 - 459 of 577 Reviews
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      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.