Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 85 reviews)); "UserTesting has a great culture" ((in 77 reviews)); "Great benefits such as:" ((in 40 reviews)); "good pay easy remote fixable time" ((in 24 reviews)); "1) Flexible work from home schedule" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 19 reviews)); "Constant layoffs within the past year." ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "Not clear career path in my department." ((in 4 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews

5.0

Mar 2, 2016

Fantastic Place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Food, massages, game nights, sports nights, awesome coworkers, education stipend, career development, career growth, caring management, recognition for great work, monthly Q&A with Execs, the list goes on.

Cons

Physical HQ space could use some improvements. Company culture disconnect between offices. Salary could be more competitive. Dramatic difference between team perk budgets.

4.0

Feb 26, 2016

Account Executive

Account executive

Recommend

CEO approval

Business Outlook

Pros

Work with a bunch of cool people. The product is innovative and something people are excited about.

Cons

Tends to feel like more of an individual effort then a team effort. When leads slow down we are all expected to fend for ourselves instead of trying to come up with solutions as a team. As a sales team, about 10% of the team members hit quota for 6 consecutive months, yet nothing changed or was improved but we were all still held accountable. Besides the past 6 months, working here has been awesome.

1.0

Feb 17, 2016

Level 1 Researcher

Level i researcher

Recommend

CEO approval

Business Outlook

Pros

Work from home, nice coworkers

Cons

Why are there 4 people at the company with the same last name? Not a good sign.

Viewing 520 - 522 of 577 Reviews

Jobs at UserTesting

Strategic Accounts Director

Remote

View job

Director, Segment Marketing

Remote

View job

Partner Sales Director

UserTesting

UserTesting reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Fantastic Place to Work

Account Executive

Level 1 Researcher

Jobs at UserTesting

UserTesting reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

UserTesting reviews FAQs

Jobs at UserTesting