Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 88 reviews)); "Culture WAS great until the buyout" ((in 75 reviews)); "Great benefits such as:" ((in 38 reviews)); "good pay easy remote fixable time" ((in 29 reviews)); "Flexible working hours, work from home" ((in 20 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs, work feels like you have a gun to your head at all times." ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "From training, to on boarding, to monthly commission payout there is a gross lack of direction, a negligent approach to procedure and incestual relationships are complete with favoritism." ((in 6 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (577 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews

4.0

Dec 15, 2014

Good Learning Experience

Junior user experience researcher

Recommend

CEO approval

Business Outlook

Pros

Good compensation for entry level and remote position. Good experience with remote research. Flexibility in work schedule.

Cons

Sporadic working hours when you are a remote employee.

5.0

Nov 5, 2014

The most incredible company I've ever worked for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Such a terrific company. The founders are humble and kind. They've hired a down-to-earth management team who are a lot of fun to work with. Everyone is very respectful and excited about the direction the company is heading. There isn't a person on my team I wouldn't be happy to have a drink with after work. Company values hard work but no one has to work late or feel bullied to meet their performance goals. I've personally had many opportunities to expand my responsibilities and take on new challenges over the past year since joining the company.

Cons

In a nod to their humble beginnings, many things (technology, decor, etc.) are still a little behind the times. The good news? UserTesting hasn't grown too big for its britches. There has been a general lack of commitment to creating a comfortable workspace for staff, but in the past few months this has already begun to change. Fingers crossed they continue to invest in technology and staff up so we can make UserTesting the huge success it has the potential to be.

4.0

Jun 29, 2014

Great way to make extra money.

Anonymous

Recommend

CEO approval

Business Outlook

Pros

I'm able to work from home. I can choose my own time to work. It's relatively easy work.

Cons

The evaluations get snagged by other evaluators very quickly because it's a first come first serve basis. The work is hard to come by.

Viewing 559 - 561 of 577 Reviews

Jobs at UserTesting

Strategic Accounts Director

Remote

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Director, Segment Marketing

UserTesting

UserTesting reviews

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Good Learning Experience

The most incredible company I've ever worked for

Great way to make extra money.

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