Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 84 reviews)); "Culture WAS great until the buyout" ((in 72 reviews)); "Great benefits such as:" ((in 39 reviews)); "Good pay to work ratio" ((in 25 reviews)); "1) Flexible work from home schedule" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "constant reorg and layoffs" ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "CEO is good but not all the exec team have the same respect, one exec specifically." ((in 4 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

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UserTesting

UserTesting reviews

3.2

55% would recommend to a friend

(183 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Ratings by category

3.6

Work/Life balance

3.6

Compensation and benefits

3.2

Culture & values

3.2

Diversity & inclusion

3.2

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

183 reviews

Reviews about "Culture"

Return to all reviews

4.0

Jul 20, 2022

Great culture

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

The people at UserTesting really make a difference. It’s not just one or two experts on the teams that are always jumping in to help, it’s everyone and you can tell it’s the culture. The benefits are great and there’s a lot of effort to ensure employees are trained and equipped with knowledge and resources.

Cons

There are a lot of tools in the toolbox but still a lot of issues with automation to help employees be more efficient. Reporting and reliability between different tools does not align and sometimes not reliable so employees are often trying to figure out what to rely on to do their job.

3.0

Jul 11, 2022

Good environment but HIPPO heavy

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people at UserZoom are all very kind and supportive. I've been able to learn a lot from my colleagues and the culture is naturally helpful - no one hesitates to lend a helping hand. UserZoom has great work life balance, and the market for the Product is fantastic; you really feel like you have an opportunity to make a positive impact.

Cons

UserZoom is essentially run by an executive leadership team who regularly changes priorities and directs the work of all those under them; decisions are made by HIPPOS (highest paid person's opinion). This leaves many feeling like they are just pawns, and unsure what value they are truly adding.

5.0

Jul 1, 2022

Great company with great potential!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Culture in UserZoom is great. They hire the right people for the right roles, and leadership is very good. Very little bureaucracy, which is a pleasure.

Cons

Timezones can be difficult, but nothing you can't overcome with diligent collaboration,

Viewing 82 - 84 of 183 Reviews

Jobs at UserTesting

Strategic Inside Sales Representative

Bellevue, WA

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Strategic Accounts Director

Remote

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Director, Segment Marketing