UserTesting reviews

3.2

55% would recommend to a friend

(183 total reviews)
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Eric Johnson

61% approve of CEO

53% positive business outlook

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183 reviews

Reviews about "Culture"

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5.0
Sep 13, 2015
Recommend
CEO approval
Business Outlook

Pros

1. UserTesting is growing very rapidly as the recognized market leader. They have achieved this through a lot of hard work and gutsy decision by a smart, hardworking and incredibly nice team. 2. The culture is top notch here - employees feel positive coming to work and are very comfortable with each other. The company's founders care a lot about their employees and about the company's culture. 3. There are lots of growth opportunities given the company's fast growth and expanding markets. 4. If it was not clear on the website, there are also 2 offices - in Mountain View and San Francisco which make it more attractive to SF and South Bay people.

Cons

As with all fast-growing companies, there are some growing pains for each team/departments and you should not expect lots of hand-holding while a stellar performance is expected from you at the same time, and you should take it as a challenge.

5.0
Jul 3, 2015
Recommend
CEO approval
Business Outlook

Pros

UserTesting is an amazing place to work because they love to hire people who are smart, effective, and nice. The company is growing very quickly, but they still have a start-up culture, which helps to build your career in the direction you want to go. They have great benefits, smart and funny employees, and excellent leadership.

Cons

I've been with UserTesting for 2 weeks, and there are so many new people every week that it's so challenging to learn and remember so many new faces!

2.0
Apr 16, 2015

Awesome coworkers; inexcusably bad management practices.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The lower-level employees are great people. I made good friends here. It's a way to get your foot into the tech industry.

Cons

The company suffers from serious issues: nepotism, favoritism, and sexism. Forcefully oppressive cultures exist in many departments. Sexual harassment is prominent in the SF office - my personal experience with this is one of the reasons I left the company. Employees are overworked, yet underpaid and undervalued, especially on the Research Team, which provides the core service for the company. Compensation is off by tens of thousands of dollars for many roles. Most people in upper management were brought in for their resumes or through nepotism, not for their skills or abilities. Managers at this level tend to be hypocritical and unaccountable. They have no respect for an employee's time, regularly canceling one-on-ones and check-ins without notice. The founders are nice, but seem to be largely unaware of the mistreatment of lower level employees. Initiative is not rewarded; it is more likely to be punished. Never do anything on "good faith" for this company, you will regret it. The most unfortunate thing about the whole situation at UserTesting is that there is NO trustworthy HR presence, so there is really no reason for managers to conduct themselves properly.

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