Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 84 reviews)); "Culture WAS great until the buyout" ((in 72 reviews)); "Great benefits such as:" ((in 39 reviews)); "Good pay to work ratio" ((in 25 reviews)); "1) Flexible work from home schedule" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "constant reorg and layoffs" ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "CEO is good but not all the exec team have the same respect, one exec specifically." ((in 4 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.2

55% would recommend to a friend

(183 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (183 reviews)

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Reviews by job title

183 reviews

Reviews about "Culture"

Return to all reviews

2.0

Jul 25, 2025

Great Teammates, But a Company in Decline

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Your fellow CSMs are fantastic, and there are still a handful of truly exceptional individuals in each department who’ve remained since UserTesting’s prime.

Cons

Leadership often lacks accountability, and major changes across product, personnel, and pricing are frequently implemented without sufficient consideration for customers or employees. Since going public, the company has experienced multiple rounds of layoffs. The culture is heavily sales-driven, with many sales leaders viewing other departments primarily as support functions rather than strategic partners. The influence of private equity ownership is strongly felt, reinforcing short-term priorities over long-term vision.

1.0

Jul 18, 2025

Best days are behind them

Sales

Recommend

CEO approval

Business Outlook

Pros

The people you meet and the concept behind the product is empowering. Corporate decision making tied to empathy gained from user insight is a powerful commodity that UserTesting stood behind.

Cons

PE acquisition has radically overhauled the company mission and seen many of the brightest individuals within UserTesting exit for other ventures. Lack of innovation and effective decision making on the path forward has crippled the organization’s progress.

5.0

Jul 1, 2025

Human-first onboarding, thoughtful team, and real impact from day one

Solutions consultant

Recommend

CEO approval

Business Outlook

Pros

I recently joined UserTesting and have already been blown away by the culture and clarity here. The onboarding process is thorough, paced well, and actually fun (rare). The emphasis on human insight isn’t just in the product. It’s in the way people collaborate, give feedback, and welcome new team members. If you’re looking for a company that takes customer empathy seriously, empowers you to own your ramp-up, and treats storytelling as a strategic asset, this is it.

Cons

There have been no cons so far.

Viewing 19 - 21 of 183 Reviews

Jobs at UserTesting

Strategic Accounts Director

Remote

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Strategic Inside Sales Representative

Bellevue, WA

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Director, Segment Marketing

UserTesting

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Great Teammates, But a Company in Decline

Best days are behind them

Human-first onboarding, thoughtful team, and real impact from day one

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