UserTesting reviews

There is a huge disconnect between the brilliant people and ideas in the c-level suite and the reality of the day to day, largely because no one is communicating effectively (and this disconnect only gets broadened because of a few bad apples in upper management). There is terrible communication between departments and (depending on your department) terrible communication within your department. No one is on the same page about what direction we are headed (or how we are going to get there), which results in a lot business politics because you have to cater to everyone's agendas. Additionally, the company theoretically makes up for their subpar salaries with learning and growth opportunities, but the emphasis is so on the bottom line that no one has time to learn or grow. What's worse is that they don't reward anyone for actually living up to their absurd standards and timelines. Everyone burns out in 6 months to a year. All of which makes working here exhausting because we've created a situation in which it is impossible to improve ourselves or the company.

Lots of cons here. The C-level group are an amalgamation of nepotism and cronyism. Layoffs happened last year and I am sure they will happen again, very soon, in 2023. Guess who won't be let go? Yep...anyone at the C-level. To this day, I can still not tell you what about 4 or 5 of the "C's" actually do? But they all have each others backs so no worries on the gravy train coming to a stop. The UT board needs to break them up pronto. You could actually save the jobs of a couple dozen people who are the real reason UT sees any success at all by trimming up the fat on the C team. Thoma Bravo leaders should sit in on the revenue teams calls...CRO is a jingoistic quote machine that you'd usually find running the show at any given timeshare organization. Zero deep sales leadership skills or motivational capacity. Just someone else's quotes and sports analogies. No direction other than whatever way the wind blows at the moment. Product is ancient. Lots of lip service on R&D and improvements for which clients clamor but "It's on the roadmap" is the canned reply. Just so much stagnation and gaslighting. Favoritism is also rampant as some sales folks are allowed to have absolutely elitist attitudes to others across the org. Serious problem that crushes the morale of support teams. Get rid of your narcissistic AEs and take a step towards better morale.