UserTesting reviews about "management"

53% positive business outlook

Reviews by job title

118 reviews
4.0
Oct 17, 2025

CSM

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great management, remote setting, continuous focus on KPI

Cons

More focus on cross cultures during integrations/acquisitions

1.0
Dec 8, 2025

I'm not mad, I'm disappointed.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Adored most of the people I worked with day-to-day - Flexible PTO and flexible hours (US Employees) - The company once stood for something, was run by decent people, and had a great culture.

Cons

- No growth opportunities, but they'll demote your title and then tell you its just semantics - Constant instability and threat of layoffs. - Upper management is not interested in any critical feedback. - Gaslighting. Everything is great and if you don't think its great its your fault. - The CEO spoke on all hands meeting like we were a company of idiots. From what I've heard, that hasn't changed. Also we get it you're rich.

5.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The people team at UserTesting is one of the best teams I ever worked with! Everyone is an expert in their own area, the leaders are caring and encouraging, and the company supports your professional development with learning stipends and resources.

Cons

Even though they’re making an effort, the executive team is not representing some minority groups. The C-Level and SLT could be a bit more diverse.

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team both immediate and cross-org, great management, flexible PTO

Cons

Nothing specific to the org. With any sales role, there will be stresses, and that's no different here. It makes all the difference to have a great system to help you through those challenges

3.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

A strong sense of camaraderie and supportive teamwork is a major highlight. Many long-tenured employees express that the team environment is a key reason for their longevity at the company. The paid time off policy is generous, and management is generally supportive of employees who need to take time for personal or medical emergencies. The management team often serves as a buffer between staff and senior leadership, which is a testament to their dedication to their direct reports. There are opportunities for professional growth and learning within the organization.

Cons

Senior leadership has a tendency to prioritize immediate results, which has led to frequent organizational changes, including team re-alignments, changes to sales territories, and staff reductions. There is a lack of consistency in company-wide policies and strategic direction. The company's structure has changed several times in recent history. Compensation, particularly within the sales department, is not competitive with current market rates. Leadership diversity appears to be an area for improvement. While there are procedures for reporting unprofessional conduct, the follow-through and resolution from human resources seem to be inconsistent.

5.0
Apr 23, 2026

Fully remote with excellent work-life balance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent work life balance, fully remote company, open communication by management. Travel options. One of the best teams I've worked with.

Cons

Steps for career growth not well-communicated by HR No bonuses

avatar
UserTesting Response
2mo
Thank you for taking the time to share your experience with us. We're really glad to hear that the fully remote setup and work-life balance have made such a positive difference for you, and that you've found open communication and a genuinely great team to work alongside. That means a lot to us. 🙌 We hear you on the career growth piece. Clear, well-communicated steps for progression shouldn't be a guessing game, and your feedback is a helpful reminder that we need to do better there. We'll make sure it reaches the right people. Thank you for being part of UserTesting and for encouraging us to keep listening. We're glad you're here. 😊 — The UserTesting Team
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management prior the PE takes over

Cons

like every PE's playbook, layoff most people from management, middle management and other functions

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