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Utica National Insurance Group

Engaged Employer

Utica National Insurance Group reviews

3.5

61% would recommend to a friend

(191 total reviews)
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Kristen Martin

47% approve of CEO

58% positive business outlook

Utica National Insurance Group has an employee rating of 3.5 out of 5 stars, based on 191 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Utica National Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

191 reviews
1.0
May 11, 2012

Poor management, TERRIBLE place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I really can't think of anything other than collecting a paycheck.

Cons

The management team in home office is completely incompetent. They make terrible decision after terrible decision and are completely out of touch with what is going on in the rest of the insurance market. The one and only time I have ever laid eyes on the CEO (in 2.5 years of working here) was when he "swung" by the Atlanta office on his way to Bike Week in Daytona (the fact that he was attending that event should say a lot). He gave a presentation about the state of the company and how if Utica had grown at the pace of the rest of the market, they would be twice the size they currently are. UH- WHA? Don't you think, as the CEO, that fact alone should have caused him to turn his motorcycle around and head back to "Uticer" NY to do something about it!? This is the level of competence you are dealing with at Utica Mutual. I think a 10th grader has better strategic and critcal thinking skills than this batch of morons. The company has been losing money for years and there is no strategic plan or vision that makes ANY sense to do anything about it. Some things you WON'T be getting if you come to Utica Mutual: - A computer built after 1999 - Updated systems (including databases, phones, laptops, etc) - A competent manager - The empowerment to do your job - A bonus - A 401K match - Team building - Free coffee in the breakroom - Affordable benefits I really cannot stress eough that this is NOT a place you want to work. Consider yourself warned.

1.0
May 4, 2012
Recommend
CEO approval
Business Outlook

Pros

You want to handle commercial claims You need a job

Cons

Antiquated system, unrealistic work load, employees not empowered to do their jobs, too many layers of management and everyone has to sign off on even the simplest matter. Too rigid, an hour for lunch consisted of a set start time. if you were on the phone with a customer when your time started, too bad it cut into the you were allowed.

Viewing 190 - 191 of 191 Reviews

Glassdoor has 196 Utica National Insurance Group reviews submitted anonymously by Utica National Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if Utica National Insurance Group is right for you.