VCA Customer Service Representative CSR reviews

2.4

31% would recommend to a friend

(94 total reviews)
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Patty Wu

5% approve of CEO

10% positive business outlook

Customer Service Representative (CSR) employees have rated VCA with 2.4 out of 5 stars, based on 94 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. VCA is rated 29% below average by Customer Service Representative (CSR) professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

94 reviews
3.0
Oct 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Fulfillment with work and coworkers

Cons

Poor pay, poor management, no room for growth

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VCA Response
9mo
Thank you for your feedback. We’re proud to offer one of the most robust education programs in the industry, and we’re working to ensure all Associates — including CSRs — feel empowered to grow. Leadership training, including communication and support-focused development, is a key part of that effort. We know there’s more to do and appreciate your insights as we continue improving.
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Glassdoor has 2,434 VCA reviews submitted anonymously by VCA employees. Read employee reviews and ratings on Glassdoor to decide if VCA is right for you.