Item: VCA
Rating: 3
Author: Former employee - Customer Service Representative (CSR)

Question 1

Is VCA a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at VCA have rated their employer with 2.4 out of 5 stars in 94 Glassdoor reviews. This is a lower than average score with the overall rating of VCA employees being 2.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at VCA now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at VCA.

Question 2

Does VCA pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at VCA with 2.8 out of 5 stars based on 94 anonymously submitted employee reviews. This is 6.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at VCA.

Question 3

How happy are Customer Service Representative CSR professionals working at VCA?

Accepted Answer

31% of Customer Service Representative CSR employees at VCA would recommend their employer to a friend. This rating has decreased by 45% in the past 12 months. Customer Service Representative CSR professionals have also rated VCA with a 2.1 rating for work-life-balance, 3.7 rating for diversity and inclusion, 2.0 rating for culture and values and 2.3 rating for career opportunities.

Question 4

What are the top reviewed jobs at VCA?

Accepted Answer

Veterinary Assistant (276), Veterinary Technician (180), Customer Service Representative (CSR) (96), Customer Service Representative (88), Client Service Representative (83), Veterinarian (69), Registered Veterinary Technician (RVT) (68), Receptionist (63), Technician (56), Associate Veterinarian (52), Vet Assistant (49), Hospital Manager (48), Front Desk Receptionist (35), Kennel Technician (33), Vet Tech (33)

Question 5

What are the pros of working at VCA according to real employee reviews?

Accepted Answer

"Benefits were good and given after 30days" ((in 218 reviews)); "The coworkers are great and there are pet discounts for medical care" ((in 97 reviews)); "At the hospital level there are great people and the veterinary field can be very rewarding." ((in 76 reviews)); "Staff is great and friendly." ((in 65 reviews)); "Good work environment." ((in 23 reviews))

Question 6

What are the cons of working at VCA according to real employee reviews?

Accepted Answer

"The pay is low and they make it hard to get a raise unless you tell them you're quitting." ((in 245 reviews)); "Some managers have difficult managig styles." ((in 60 reviews)); "there is no work/life balance" ((in 48 reviews)); "NO TRAINING: coworkers don't help you out and seem to get some sick satisfaction from watching you fail" ((in 48 reviews)); "Long hours and made to feel like you're not a team player if you don't work overtime/pick up shifts in other departments." ((in 46 reviews))

VCA

VCA Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

An OK Company

Jobs at VCA

VCA reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

VCA reviews FAQs

Jobs at VCA