Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      VCA

      Part of Mars

      Engaged Employer

      VCA reviews

      2.9

      41% would recommend to a friend

      (2,350 total reviews)
      avatar

      Patty Wu

      20% approve of CEO

      30% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.0

      Compensation and benefits

      3.0

      Career opportunities

      2.8

      Work/Life balance

      2.7

      Culture & values

      2.4

      Senior management

      VCA has an employee rating of 2.9 out of 5 stars, based on 2,350 company reviews on Glassdoor which indicates that most employees have an average working experience there. The VCA employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Jul 7, 2022

      Save Your Self

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the coworkers were cool and employee benefits

      Cons

      This is the most toxic job I've ever had. They have a high turnover rate in this company for a reason. They have shady tactics that are not empathetic for helping clients in need out, miscommunication, incompetent leadership, awful HR, and is just plain horrible for your mental health. They are always short staffed to the point that you may be the only person working in your department. They pander to rude and entitled clients instead of firing the clients that are verbally and emotionally abusive.

      2.0
      Apr 18, 2022

      great pay terrible training environment

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      pay and various schedule opportunities

      Cons

      the training is horrible. they expect you to learn on the job while training in a high volume setting. you wil be expected to memorize the names, backgrounds, schedule and specific id code for some 15-20 doctors while also learning department phone numbers, the proprietary software that they have all while ACTUALLY working the job

      avatar
      VCA Response
      4y
      We always want our team to feel they're equipped with all the tools and resources needed to succeed in their roles. We're sorry that you felt overwhelmed by your workload. Please know we were glad to have you as a part of our team while you were here, and we wish you all the best.
      3.0
      Apr 7, 2022

      Rewarding work, not a rewarding paycheck

      Customer service (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great clients!! Love the pets and the people that visit our office.

      Cons

      They do not pay well. The hours are probably longer than they need to be since the last appointments end 2 hours before the office closes.

      avatar
      VCA Response
      4y
      Although we are glad to hear you love your clients and patients, it's important to us that you feel supported and respected. We'd like to discuss your feedback further, so if you'd be willing, please email us at EmployeeConcerns@vca.com.
      Viewing 238 - 240 of 2,350 Reviews
      Related searches: VCA jobs | VCA salaries | VCA benefits | VCA interviews | VCA conversations
      ReviewsVCA reviews

      Glassdoor has 2,427 VCA reviews submitted anonymously by VCA employees. Read employee reviews and ratings on Glassdoor to decide if VCA is right for you.