Vail Resorts reviews

Working for a 9 billion dollar company that still doesn't value or respect its hard-working employees: Vail Resorts does not always pay their full-time or H-2B/J-1 employees on time, I have witnessed and experienced this horrendous phenomenon. Employees are all too familiar with their state's Wage & Hour Division. If they're not, they should be. Scandalous upper management with unsupervised clout. The upcoming slight increase in employee pay will not provide enough income to live comfortably in any Vail Resort mountain town. Nonexistent Human Resources department. Deserted payroll department. NO affordable long-term housing options in Vail Resort mountain towns. Horrific (small and overcrowded) employee housing environments. Steady employee attrition. Vail Resorts is only getting worse by the second.

6 day weeks bc they can’t hire anyone. Minimum wage. Rarely get your schedule more than a week in advance (they originally made it very clear that we’d have our schedule a month ahead). Very heavily a sales job, you have to meet certain numbers and they want you to be really pushy on the phones even though they explicitly say in training that you shouldn’t be pushy bc skiing is expensive. Get yelled at on the phone constantly bc of greedy business practices from vail and managers don’t seem to care at all when we report that guests are pissed off that they are losing crazy amounts of money. Ex: huge storm hit and nobody (literally nobody even employees) could get to the resorts and vail didn’t allow refunds or dates changes if you had a trip booked. We are told to tell guests it’s their fault for not buying travel insurance but I’ve heard many reports from guests that have bought our travel insurance in the past and never got their money back even if their reason for cancellation fell under the terms of the insurance. We get a bonus if we hit certain numbers but they can deny the bonus if they don’t like the way you sounded on the phone. Bonus checks come a month after the month ends so that delay is a bit annoying. Also barely makes compensation a living wage even w the bonus.