Vanguard Client Representative Associate reviews

It has been several years since I have worked in Vanguard's contact center (I worked in the Educations Savings Group dealing with 529 plans). I literally had a nightmare last night where I was still working there. This happens every so often (spaced a few months apart). The feeling I experience mid-dream where I realize I no longer work there and need no "aux in every morning" is so satisfying I cannot describe via text. I would never recommend working here on the phones to anyone I truly care about.

- The job was not what they made it sound like in the interview process. It was mostly resetting passwords and helping clients get two factor authentication instead of having in depth conversations about investing strategies like marketed. - Even though the PTO was great, it was still hard to be approved to take it. - It was constantly busy, and metrics were highly stressed. - It never felt like anyone needed a degree to do this job, plus the salary is underpaid compared to others in the industry. All you needed to know is how to change someones password online. - You can't take your work home with you which is great however the hours are long and it was hard to feel motivated when getting home after dark.