Is Vanguard a good company to work for as a Client Representative Associate?

Client Representative Associate professionals working at Vanguard have rated their employer with 3.0 out of 5 stars in 79 Glassdoor reviews. This is a lower than average score with the overall rating of Vanguard employees being 3.7 out of 5 stars. Search open Client Representative Associate Jobs at Vanguard now and start preparing for your job interview by browsing frequently asked Client Representative Associate interview questions at Vanguard .

Does Vanguard pay Client Representative Associate employees well?

Client Representative Associate professionals rate their compensation and benefits at Vanguard with 2.9 out of 5 stars based on 79 anonymously submitted employee reviews. This is 21.5% worse than the company average rating for salary and benefits. Find out more about Client Representative Associate salaries at Vanguard.

What are the top reviewed jobs at Vanguard?

Client Relationship Associate (339) , Client Service Representative (186) , Financial Advisor (156) , Client Relationship Specialist (141) , Project Manager (95) , Manager (92) , Client Service Associate (84) , Software Engineer (82) , Customer Service Representative (69) , Software Developer (68) , Analyst (65) , Brokerage Associate (63) , Processing Associate (58) , Brokerage Investment Professional (49) , Retirement Specialist (47)

What are the pros of working at Vanguard according to real employee reviews?

"Great benefits for medical vison and dental" ((in 1035 reviews)); "I’ve always felt supported by my managers and they’ve all encouraged a good work/life balance." ((in 574 reviews)); "It has a laid back atmosphere and the people that I work with are great." ((in 503 reviews)); "Great culture and ethics" ((in 410 reviews)); "Licenses and training is good" ((in 144 reviews))

What are the cons of working at Vanguard according to real employee reviews?

"Pay is low for simular roles elsewhere and they try to sell you on how the market is to get a bonus." ((in 573 reviews)); "The only downside is the low salary and it is harder to move up the ladder." ((in 225 reviews)); "Managers have no choice but to drink the koolaid and play along or they are gone." ((in 153 reviews)); "Crew engagement is spiraling out of control and senior leadership seems to be apathetic with understanding why." ((in 88 reviews)); "At times there is a disconnect between upper management and mid to senior level views." ((in 76 reviews))

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Vanguard Client Representative Associate reviews

3.0

30% would recommend to a friend

(79 total reviews)

Salim Ramji

Not enough data to show CEO approval

37% positive business outlook

Ratings by category

3.6

Career opportunities

3.4

Culture & values

3.3

Diversity & inclusion

3.2

Work/Life balance

2.9

Compensation and benefits

2.8

Senior management

Client Representative Associate employees have rated Vanguard with 3.0 out of 5 stars, based on 79 company reviews on Glassdoor. This indicates that most Client Representative Associate professionals have an average working experience there. Vanguard is rated in line with the average (within 1 standard deviation) by Client Representative Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

79 reviews

3.0

Jun 20, 2017

Client Relationship Associate

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good company to invest your money, good benefits

Cons

most of the jobs are on the phone

1.0

Mar 19, 2017

Service recovery

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It was a first rate company. Client focus and employee focus, wanting the best for all.

Cons

In the later years the company cared less about the employees and the service suffered because of it. Vanguard can't keep up with the demands of clients and seems like they don't really care. Management seems to promote inexperienced people who don't know how to manage. Inept people in management positions who don't have that real care about clients.

4.0

Mar 6, 2013

Great company - average pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits - we were able to pick what benefits we wanted from an available list such as different levels of medical, dental, vision, free access to a lawyer for the year, an extra week of vacation in addition to the 4 weeks accumulated after 5 years of service and 6 personal days to be used however we wanted.

Cons

Take home salary was average or below according to industry standards - no commissions.

Viewing 76 - 78 of 79 Reviews

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Vanguard Client Representative Associate reviews

Ratings by category

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Client Relationship Associate

Service recovery

Great company - average pay

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