Vector Solutions Client Support Representative reviews

3.0

29% would recommend to a friend

(11 total reviews)
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Jonathan Cherins

Not enough data to show CEO approval

62% positive business outlook

Reviews by job title

11 reviews
5.0
Mar 18, 2022
Recommend
CEO approval
Business Outlook

Pros

Good benefits and everyone is so nice and helpful. There is room for growth as well. They do have company social events occasionally and they are fun but wish they did more.

Cons

The health insurance is kind of expensive but I think it’s pretty standard anymore.

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Vector Solutions Response
4y
Thank you for taking the time to provide feedback. At Vector Solutions we are passionate about our mission and your contribution is appreciated. We are looking at innovative ways our team members can attend social events safely as levels of comfort about attending these events can vary greatly amongst individuals. We are aware of the benefits of gathering together for social events and balance that with current health and safety concerns.
2.0
Feb 23, 2022
Recommend
CEO approval
Business Outlook

Pros

They buy out all of their competition so they are one of the biggest games in town.

Cons

Trial by fire on-boarding where your manager will likely not have any guidance on how to support you. Should’ve seen the red flag when the person who I initially interviewed with bailed and then his replacement bailed a week after I started.

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Vector Solutions Response
4y
Thank you for taking the time to leave your feedback. We carefully consider all reviews to see how we can improve. Our team members are our greatest asset, and our goal is to support and empower them from Day 1. That’s why our Learning and Development Team has focused on creating a strong on-boarding and training program, and will continue to solicit feedback to make improvements. We are also working to expand our professional development opportunities for team members through training, leadership programs, and more. Attrition is higher across many industries due to the pandemic, but our HR team is working hard to recruit top talent to our team as we continue to grow and expand.
3.0
Feb 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO, and Great Co-Workers.

Cons

Upper-level management does not listen. To keep customer retention they need to focus on employee retention.

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Vector Solutions Response
4y
Thank you for taking the time to leave your feedback. We carefully consider all reviews to see how we can improve. Like you, we are proud of our amazing team members whose passion and dedication continue to make Vector a great place to work. We are acutely aware of how our recent growth has affected existing team members and can reassure that our Talent Acquisition team is hard at work recruiting top talent to fill open positions so that we are better prepared to do the work of serving our everyday heroes. Thank you for your contributions to our team and customers.
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