Vector Solutions Client Support Representative reviews

3.0

29% would recommend to a friend

(11 total reviews)
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Jonathan Cherins

Not enough data to show CEO approval

62% positive business outlook

Reviews by job title

11 reviews
5.0
Oct 15, 2021

Great place to work!

Recommend
CEO approval
Business Outlook

Pros

Great benefits, opportunities to grow, my coworkers are some of the best, management in very knowledgeable, & love that I get to help everyday heroes.

Cons

Employees need to be flexible. As part of a growing company, you must be willing to adapt to changes.

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Vector Solutions Response
4y
Thank you for taking the time to provide your feedback on your experience at Vector Solutions. We are committed to our mission of serving everyday heroes and appreciate the contributions you make to realize that mission. We have been focusing on our benefits, growth opportunities and positive working environment. Recent initiatives will allow us to react to change in a more agile fashion. Keep loving what you do!
3.0
Jul 8, 2021
Recommend
CEO approval
Business Outlook

Pros

You get a paycheck and no one punches you in the face.

Cons

Back-stabby, gossipy culture, horrible products.

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Vector Solutions Response
4y
Thank you for taking the time to leave your feedback. We carefully consider all reviews to help us see how we can continue to make Vector Solutions a great place to work. We pride ourselves on placing a strong emphasis on our company culture and values, and our Executive Leadership Team consistently works to foster a culture of integrity and trust while simultaneously recognizing employees for their hard work and accomplishments. We are proud to serve everyday heroes with our award-winning, industry-focused solutions and products, which are now used by more than 22,000 customers and 21 million users worldwide. We are incredibly proud of our dedicated team members who continuously strive for excellence in everything they do, including finding innovative new ways to connect content and technology to better serve our customers.
1.0
Apr 17, 2021

STAY AWAY!

Recommend
CEO approval
Business Outlook

Pros

Paycheck is about all I can say.

Cons

The culture is one where sales is king and can do whatever they want. Bullying and deceit are the driving forces of the business unit. Salespeople falsifying documents for their best interest and directors verbally beating down employees are regular occurances. Sales people are simply order takers and "yes" people. Overpromising things and guaranteeing things they have no clue about. Favoritism is rampant as people with little knowledge of what the core business is all about are put in leadership roles regularly. It was a good company that has lost its client focus and become a pompous and unresponsive mess

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Vector Solutions Response
5y
Thank you for taking the time to leave your feedback. We carefully consider all reviews to see where we can improve and continue to make Vector Solutions a great place to work. Vector is known for its world-class customer service and mission to provide industry-focused solutions, which is why the company was able to successfully navigate the COVID-19 pandemic, support and increase our customer base, and significantly grow our team. It’s true that Vector has experienced tremendous growth in recent years, and continues to take steps to simplify, streamline, and improve our operations across the company, including those in our Sales department. Our annual National Sales Meeting is an opportunity for our Sales team members to come together to review the previous year and recognize Sales winners, share insights with one another, learn about new and updated Vector products and offerings, and set goals for the coming year. Every effort is made to offer ongoing training and development for our Sales team members and managers to ensure everyone has the tools they need to succeed. Any kind of deceit, favoritism or bullying is unacceptable, and we encourage you to contact Human Resources should you witness or experience any of these behaviors.
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