Verizon CSSC Representative reviews

4.3

94% would recommend to a friend

(18 total reviews)
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Dan Schulman

Not enough data to show CEO approval

93% positive business outlook

CSSC Representative employees have rated Verizon with 4.3 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most CSSC Representative professionals have an excellent working experience there. Verizon is rated 20% above average by CSSC Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

18 reviews
2.0
Oct 19, 2021
Recommend
CEO approval
Business Outlook

Pros

The pay is great and you can get monthly bonuses.

Cons

The managers never let you know what you are doing right. You can get a great score on your survey with the customer but the manager will find something wrong with the call. Too many rules for me. It's alot of stuff that you can't do. First year working you only get 5 days of vacation that has to be used at the same time. Their is force overtime almost every day. My schedule was 11-7 and I would be schedule to work at 9-7. First break wouldn't be until 1. It was the worst job that I had. You had to sell on every call even if the customer is past due and was calling to lower bill. You still had to offer them something. I just didn't feel like we are being customer focus if I'm not really hearing my customer.

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Verizon Response
4y
Thank you for sharing your insights with us as a Retail Sales Associate. We want to let you know your feedback on the pay and commission structure is important to us. We appreciate the time taken to provide these insights.
5.0
Aug 6, 2021

Money

Recommend
CEO approval
Business Outlook

Pros

Best paid call center job in the entire 757. Earn over 24 an hour with no experience

Cons

No four day schedules available. Guaranteed to work 11-7 for years

5.0
Aug 3, 2021

Money Honey

Recommend
CEO approval
Business Outlook

Pros

Nowhere and I mean nowhere does a CSR job pay you what they pay us. The union is amazing.

Cons

Customers can be really mean. You get back to back calls all day everyday

Viewing 7 - 9 of 18 Reviews

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