Pros
Vacation, health benefits, and a decent salary.
Cons
If you take the time to read the other Glassdoor reviews on Verizon Connect that refer to this company as being the worst job they have ever had or those that indicate that this organization is going downhill, then they would be telling you the TRUTH. For one - Verizon Connect knows NOTHING about properly onboarding new hires, nor do they care about the importance of doing so in preventing a revolving door of "disgruntled employees." And that's not just pointing the finger at HR - that is looking at the individual units within Verizon Connect that refuse to understand the importance of retaining talent. To also be fair - I do believe it's partly because mid-level managers and leaders are also drowning in their own frustrations, which diminishes their willingness and effort to make a change for the good. Unfortunately, It becomes a vicious cycle. To help summarize some of the onboarding issues that others have said in their reviews, it will take MONTHS to gain access to tools that should be readily available on DAY 1. Training is incredibly disorganized, and if you previously worked at Verizon and migrated to Verizon Connect, you will see the big disconnect between how Verizon trains their employees versus Verizon Connect. Training consists of a few weeks of classroom training that doesn't help support how and what is necessary to carry out daily job tasks- which is only emphasized by the fact that system access isn't provided promptly. And if you mention this to leaders, you will be met with a shrug as this is the norm. Normally, you would hope that leadership would be a guiding light within this organization given Verizon's reputation in the industry, however, the majority of leaders at Verizon Connect have little to no experience in leading a team let alone subject matter expertise which plagues various parts of the business and has led to the attrition of talented employees. As one reviewer mentioned, you get a lot of talented people from either Verizon Wireless or one of the acquired organizations that only understand their former business model and try to continue to operate under the same structure because leadership has failed to establish and implement an organizational strategy that everyone is connected to. You can build leadership and subject matter expertise, but to do so, you need training that targets gaps in your leader's knowledge. Recent layoffs have been the ominous black cloud that has been floating above the heads of remaining Verizon Connect employees whose "business as usual" is wondering when their number is going to get called - which for some is welcomed. Last November, Verizon Connect announced the closing of two of the legacy company sites (Telogis and Fleetmatics) in Austin, TX and Waltham, MA. Austin closed in April with Waltham scheduled to close in December of this year. Recently in February, more layoffs impacted tenured employees that mostly came from the Verizon Wireless side of the business to Verizon Connect. Rumor has it that there is a potential for more layoffs coming later this year. Sadly, I wouldn't depend on senior leadership to put an adequate change management strategy in place to aid in the comfort and security of remaining employees as those of us that have survived the last couple rounds of layoffs are still waiting since the previous announcement in February. If you are looking for an employer where you can thrive in being set up for success, gain inspiration from your leadership and find stability in your employment and livelihood... seriously, don't apply here.
