Verizon Customer Service Representative, Call Center reviews

4.1

97% would recommend to a friend

(17 total reviews)
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Dan Schulman

Not enough data to show CEO approval

76% positive business outlook

Customer Service Representative, Call Center employees have rated Verizon with 4.1 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service Representative, Call Center professionals have an excellent working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service Representative, Call Center professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

17 reviews
4.0
May 13, 2020
Recommend
CEO approval
Business Outlook

Pros

Alright place to work when they give incentives

Cons

Technical difficulties and sometimes no help from Supervisors

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Verizon Response
6y
Thank you for your review. We go to great lengths in order to ensure that our employees provided the tools and resources for success. Your feedback is appreciated, as we are always looking for areas of potential improvement.
1.0
Apr 20, 2020
Recommend
CEO approval
Business Outlook

Pros

Time off, benefits, and pay were nice.

Cons

I wouldn't go back for any amount of money. The stress of back to back calls of angry customers, the metrics that where constantly shoved down our throats, and a constantly changing work environment.

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Verizon Response
6y
Thank you for your review. We believe that providing our employees with a positive working environment centered around personal growth is imperative for success and development. We appreciate you taking the time to share your feedback with us, as we are always looking for areas to potentially improve.
1.0
Feb 5, 2019
Recommend
CEO approval
Business Outlook

Pros

Great health benefits and decent pay

Cons

Subpar management, leaders who don't have a clue about their job. Management tends to have alot of slackers. Alot of stress working in customer service with little to know help from management. No work-life balance. You have to have great support if you have children. Customer service is open EVERY holiday, but yet they tend to say they are family oriented.

Viewing 4 - 6 of 17 Reviews

Glassdoor has 38,119 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.