Is Verizon a good company to work for as a Customer Service Representative, Call Center?

Customer Service Representative, Call Center professionals working at Verizon have rated their employer with 4.1 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of Verizon employees being 3.6 out of 5 stars. Search open Customer Service Representative, Call Center Jobs at Verizon now and start preparing for your job interview by browsing frequently asked Customer Service Representative, Call Center interview questions at Verizon .

What are the top reviewed jobs at Verizon?

Solutions Specialist (1708) , Customer Service Representative (1363) , Sales Representative (908) , Retail Sales Representative (875) , Sales Associate (692) , Software Engineer (545) , Manager (533) , Project Manager (403) , Solutions Manager (389) , Sales (339) , Analyst (323) , Consultant (321) , Solution Specialist (307) , Network Engineer (260) , Specialist (249)

What are the pros of working at Verizon according to real employee reviews?

"great benefits to work here which allow for medical dental and vision at a reasonable cost" ((in 7266 reviews)); "Company proposes good pay while joining and yearly hike percentage also good based on the peer and manager discussion" ((in 3864 reviews)); "I have been able to promote several times and have met some really great people." ((in 1170 reviews)); "The salary was good and increased each year based off of the company's & individual performance." ((in 940 reviews)); "The overall culture of the company is great and they strive and focus on employee satisfaction." ((in 770 reviews))

What are the cons of working at Verizon according to real employee reviews?

"No work life balance due to it being retail and it also having aggressive sales target." ((in 1716 reviews)); "Some management can be poor and it's hard to get concerns addressed to higher ups on management." ((in 1595 reviews)); "Frequent layoffs and store closing make you wonder if you will have a job next week." ((in 759 reviews)); "Managers do not really do anything except tell you to sell more and more each day." ((in 674 reviews)); "Long hours work most weekends and HR is very involved over very little things you can get fired for hurting someone’s feelings" ((in 613 reviews))

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Verizon

Verizon Customer Service Representative, Call Center reviews

4.1

97% would recommend to a friend

(17 total reviews)

Dan Schulman

Not enough data to show CEO approval

76% positive business outlook

Ratings by category

5.0

Diversity & inclusion

5.0

Career opportunities

4.9

Culture & values

4.9

Compensation and benefits

4.0

Work/Life balance

3.8

Senior management

Customer Service Representative, Call Center employees have rated Verizon with 4.1 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service Representative, Call Center professionals have an excellent working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service Representative, Call Center professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17 reviews

3.0

Feb 14, 2017

It was an OK job to have

Customer service representative, call center

Recommend

CEO approval

Business Outlook

Pros

Great pay, raises every year (upon performance) great benefits and 401k match.

Cons

Have to know somebody that knows somebody to advance in career. Bonuses started to dwindle down. Schedules aren't consistent

4.0

Dec 7, 2016

Great place to work.

Customer service representative, call center

Recommend

CEO approval

Business Outlook

Pros

Paid vacation and sick time. Very nice annual STI bonus and competitive 401k package with company matched contributions up to 6%.

Cons

Customer surveys unfairly impact performance stats which creates unnecessary job stress and undermines the business. Also too much favoritism with career progression which is unfair to hardworking employees.

4.0

Oct 24, 2016

Customer Retention

Customer service representative, call center

Recommend

CEO approval

Business Outlook

Pros

Great working atmosphere, 401k, and building of great customer clientele.

Cons

Company downsized and is laying 650 people off

Viewing 10 - 12 of 17 Reviews

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Verizon reviews Verizon Customer Service Representative, Call Center reviews

Verizon

Verizon Customer Service Representative, Call Center reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It was an OK job to have

Great place to work.

Customer Retention

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