Is Verizon a good company to work for as a Customer Service Representative, Call Center?

Customer Service Representative, Call Center professionals working at Verizon have rated their employer with 4.1 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of Verizon employees being 3.6 out of 5 stars. Search open Customer Service Representative, Call Center Jobs at Verizon now and start preparing for your job interview by browsing frequently asked Customer Service Representative, Call Center interview questions at Verizon .

What are the top reviewed jobs at Verizon?

Solutions Specialist (1708) , Customer Service Representative (1363) , Sales Representative (908) , Retail Sales Representative (875) , Sales Associate (692) , Software Engineer (546) , Manager (533) , Project Manager (404) , Solutions Manager (389) , Sales (339) , Analyst (323) , Consultant (321) , Solution Specialist (307) , Network Engineer (260) , Specialist (249)

What are the pros of working at Verizon according to real employee reviews?

"great benefits to work here which allow for medical dental and vision at a reasonable cost" ((in 7245 reviews)); "Company proposes good pay while joining and yearly hike percentage also good based on the peer and manager discussion" ((in 3968 reviews)); "Sole great people in the company who will look out for you and your best interests." ((in 1199 reviews)); "The salary was good and increased each year based off of the company's & individual performance." ((in 925 reviews)); "The overall culture of the company is great and they strive and focus on employee satisfaction." ((in 773 reviews))

What are the cons of working at Verizon according to real employee reviews?

"No work life balance due to it being retail and it also having aggressive sales target." ((in 1696 reviews)); "Some management can be poor and it's hard to get concerns addressed to higher ups on management." ((in 1595 reviews)); "Frequent layoffs and store closing make you wonder if you will have a job next week." ((in 779 reviews)); "Managers do not really do anything except tell you to sell more and more each day." ((in 680 reviews)); "The hours are long and tough to work around if you have kids or family issues." ((in 605 reviews))

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Verizon

Verizon Customer Service Representative, Call Center reviews

4.1

97% would recommend to a friend

(17 total reviews)

Dan Schulman

Not enough data to show CEO approval

76% positive business outlook

Ratings by category

5.0

Diversity & inclusion

5.0

Career opportunities

4.9

Culture & values

4.9

Compensation and benefits

4.0

Work/Life balance

3.8

Senior management

Customer Service Representative, Call Center employees have rated Verizon with 4.1 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service Representative, Call Center professionals have an excellent working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service Representative, Call Center professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

17 reviews

4.0

Sep 14, 2016

try it

Customer service representative, call center

Recommend

CEO approval

Business Outlook

Pros

it was an interesting job with challenges and rewards. you get out of it what you put into it

Cons

typically stresses, sometimes repetitious work

4.0

Sep 9, 2016

It's what you make it

Customer service representative, call center

Recommend

CEO approval

Business Outlook

Pros

Benefits from day one. You can flex up to three hours of your shift in case you need to come in late and make those three hours up on the following day. Town hall meetings which means time off the phone. Employee appreciation day.

Cons

Calls are repetitive. Supervisor aren't as helpful. Retail channels con customers into buying unwanted items which causes irate customers to call in with an attitude. Work days can be very stressful especially when there's no answer or solution for customer's issues.

3.0

Aug 25, 2016

Stressful but Beneficial

Customer service representative, call center

Recommend

CEO approval

Business Outlook

Pros

Starting salary Yearly bonus/profit sharing Yearly raises Excellent healthcare coverage 401k matching Paid time off Somewhat flexible schedule options Frequent training and personal coaching

Cons

High expectations/stats to maintain High stress Can be difficult to move up in positions without relocating Leadership/management inconsistencies

Viewing 13 - 15 of 17 Reviews

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Verizon reviews Verizon Customer Service Representative, Call Center reviews

Verizon

Verizon Customer Service Representative, Call Center reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

try it

It's what you make it

Stressful but Beneficial

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