Verizon Customer Service Representative CSR reviews

3.6

34% would recommend to a friend

(137 total reviews)
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Dan Schulman

2% approve of CEO

25% positive business outlook

Customer Service Representative (CSR) employees have rated Verizon with 3.6 out of 5 stars, based on 137 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

137 reviews
5.0
Feb 25, 2022

Verizon

Recommend
CEO approval
Business Outlook

Pros

Benefits, Pay, Vacation, compensation, nothing else.

Cons

Too many metrics you have too meet.

3.0
Feb 14, 2022
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and work from home

Cons

Deceptive job description. I was hired as call center rep but was handling higher level tech calls with little training

4.0
Feb 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits, training, pay, and opportunity to advance

Cons

Mandatory overtime. Sales goals can be challenging. Work/Life balance

Viewing 97 - 99 of 137 Reviews

Glassdoor has 38,154 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.