Verizon Customer Service Representative CSR reviews

3.6

34% would recommend to a friend

(137 total reviews)
avatar

Dan Schulman

2% approve of CEO

25% positive business outlook

Customer Service Representative (CSR) employees have rated Verizon with 3.6 out of 5 stars, based on 137 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

137 reviews
3.0
Jul 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Co workers are the glue

Cons

Company not what it use to be and can be unrealistic on espectations and dont support employees but its a paycheck not a career in customer servcies.

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Verizon Response
1y
Thank you for your candid feedback. We appreciate you taking the time to share your opinions.
1.0
Jul 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Frequent mass layoffs Impossible standards

Cons

Good bonuses on when the numbers are right

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Verizon Response
2y
Our benefits truly are the best! We are always looking to improve our Customer Care business, as we are with all of our departments. Thank you for your feedback!
3.0
Jul 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Great post, PTO and benefits.

Cons

A lot of the management could care less about the reps they have under their care.

avatar
Verizon Response
2y
Our benefits truly are the best! We are always looking to improve our Customer Care business, as we are with all of our departments. Thank you for your feedback!
Viewing 16 - 18 of 137 Reviews

Glassdoor has 38,128 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.