Verizon Tech Support reviews

3.1

50% would recommend to a friend

(73 total reviews)
avatar

Dan Schulman

Not enough data to show CEO approval

13% positive business outlook

Tech Support employees have rated Verizon with 3.1 out of 5 stars, based on 73 company reviews on Glassdoor. This indicates that most Tech Support professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Tech Support professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

73 reviews
1.0
Aug 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Great introductory period, onboarding team made everything look great and feel very inclusive.

Cons

Once onboarding was complete, lower and senior management were very disconnected and did not support team members or concerns on any level of team requirements. Opportunities for advancement were always promised "when the doors open" but never displayed any roadmap or necessary requirements or pathways to better prepare or ensure possibilities of gaining any advancement out of entry level positions. Senior management only cared for sales and adding on "perks" or features to consumer accounts, even under the guise of technical support teams whose calls were primarily for incidents where a customer had no interest in spending more money on a service that was not currently working up to the standards of which they were currently paying money for.

4.0
Mar 17, 2023

Good place

Recommend
CEO approval
Business Outlook

Pros

Nice pay and benefits for all

Cons

Work life balance can be a little better

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Verizon Response
3y
Ensuring that our employees are provided with a positive and comfortable work environment is extremely important to us. Our benefits are designed to help V Teamers not only in their careers, but also in areas of their lives outside of Verizon. We appreciate you taking the time to share your feedback with us, as we are always looking to improve.
4.0
Feb 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Company has many opportunities for growth

Cons

Scheduled hours change a lot

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Verizon Response
3y
Ensuring that our employees are given the tools to grow and learn is extremely important to us! Thank you for sharing your feedback, as we are always looking for new ways to foster employee growth and development!
Viewing 10 - 12 of 73 Reviews

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