The company has been going through several initiatives in the past few years to make the company culture more rewarding for the associates and managers. However, the constant change has led to a break down in established processes and timely communication. Very often, multiple times per week, there are changes to change store visuals, price changes, or a reduction in payroll that need to be in effect or completed the next morning and not communicated until after 5pm the day before, leading to either misinformation and then scrambling in the morning, or immediate stress for the associates and managers in the store to complete timely causing established schedules to be altered and resentment towards upsetting work life balance. The company encourages an open door policy for all concerns and encouragement, however the follow up is inconsistent depending upon each store, district and regional manager with sometimes little or absent support. As someone working in store level management, this takes a great strain on the productive energy and requires lots of work to keep an open and supportive mindset for the associate team. Hours for interviews and training have decreased significantly, as well as multiple stores being open on Christmas day and Easter with added restrictions of when paid time off can be taken.
