Victra-Verizon Authorized Retailer reviews

-Fear tactics used to get results which usually drives the opposite effect which hurts numbers. -Hours do not allow for life outside of work. -Threats kill morale in store. -Non competitive pricing. Customers will pay more by shopping with A Wireless. -Lack of security clearance for returning/exchanging devices and accessories will often keep the customers waiting for 30 minutes to 1 hour to process their transaction. -Verizon Customer Care/Telesales will undermine you at every opportunity to try and steal your customers. Will tell customer that we are "not a real Verizon" and to "return the equipment immediately" and "order from him/her".

- ABP and Commission Decelerators -- With each box (phone, tablet, jetpack) sold, you are supposed to tack on extras (cases, screen protectors, bluetooth headsets and so on.) It's roughly three extra things with every box. The problem is that not everyone wants or needs all this extra stuff. Some people literally do not have any more money to buy those extras. You can discount the accessories, but then it's not really helping you hit the magic dollar amount in profit. When you fall under the minimum amount of extras per box, the decelerator kicks in, and you'll lose money on your total sales. It's VERY frustrating when you can actually lose money from selling something. This leads to the next con: - Walking Customers -- I should NEVER have to walk a customer that wants to buy from me. However, if a customer only wants the phone, and tells me they've already got the extras, or get them online because are prices are inflated, my percentage on total profit drops, and I lose money on total sales. I don't come to work to lose money. - Fees -- Want to pay that bill with cash? There's a $3 fee. Want me to transfer your contacts and pictures from your old phone to your new phone you bought from me? There's a fee. People get pissed off when you nickel and dime them to death. I can give them the greatest service in the world, but they're not going to come back when they can do their business at Cellular Sales or corporate without paying all the extra fees. However, you have to charge these fees to keep that total profit up. - No "Free" Phones -- Some people do not want to pay for a phone on a two-year agreement. I have phones free after rebate, but none that are free out-the-door. We should have at least one basic phone and one smart phone that the customer doesn't have to pay for with service. - Commission -- Everything sold nets you different amounts of money in profit. At the end of the pay period, you get a percentage of the total profit. In general, high-end phones (i. e. what people want) make you under or around $10 (on upgrade, a little more on activation). Low-end phones make more. Some things just aren't worth selling even though the company makes a big fuss over selling those things. I find it hard to believe that the company makes such little money on certain devices that they can't afford to pay reps more than a few dollars on a sale. For a company that talks up its explosive growth, you think they could pay a little better. Commissions change whenever device prices change with no warning, too. Most of these cons stem from the pay structure. I came over from the ACI buyout, and yes, ACI probably overpaid employees. However EVERY sale meant money on my check. I didn't have to gauge whether or not someone wanted to spend an extra $100 to decide if it was worth closing the sale.