Pros
Remote work with flexibility (not a huge pro, since that applies to a lot of therapist jobs these days), motivated and professional clients, quite reliable and user-friendly platform, support in crisis situations (though crisis procedures are unnecessarily complicated), good tech support
Cons
Poor culture and employee morale, government-style bureaucracy, cookie cutter therapy, micromanagement (they closely monitor your activities and base your performance on automated “metrics” such as word counts in messages you send to clients), constant changes in clinical and HR policies and procedures, lack of job security with sudden layoffs or demotions, little to no room for advancement, poor benefits that they sometimes take away suddenly, insufficient communication (for example, if you ask a question, you are brushed off and referred to a messy and often outdated set of Google docs to find answers), lack of understanding of the psychotherapy profession on the part of leadership, having to work lots of unpaid time (they have unrealistic limits on compensated time based on an algorithm they keep secret from providers), lots of no shows and late cancellations since there are no penalties for clients, substandard HR department you cannot reach by phone
