72 hours was enough to see everything.
Pros
Fully remote, decent pay at $21/hr, and the interview and onboarding process moved quickly.
Cons
The role is advertised as a member services position but functions as a sales role. When a new hire directly asked the trainer about this, he denied it was sales but described the job as convincing members to enroll in the program. When your primary objective is persuading someone to sign up for something they didn't ask about, that is sales regardless of what you call it. The job description lists the position as seasonal, but during the interview they describe it as a probationary period. Those are two very different things legally and professionally. Make of that what you will. The inconsistencies don't stop there. Equipment is not shipped until after you pass your assessments, meaning you work on your personal device until that happens. Starting with a cohort of only six agents raised immediate questions about how many people actually make it through the full two weeks. By day two, a Proof of Learning assessment about the CRM platform is required with a passing score of 90 or above. Two agents had to retake an entire 60 question quiz for missing the mark by one or two points. By day three, a live demo Proof of Learning covering two platforms simultaneously is required with a senior agent as observer. When new hires expressed feeling unprepared, the trainer said the training is designed to see if agents can work under pressure. While most people have different learning patterns and speeds, expecting new hires to follow and apply procedures from over 100 slides, videos, and materials within 48 to 72 hours does not reflect a reasonable training standard by any measure. It places unnecessary pressure on agents before they even make it past the live demo assessment. And if you stumble along the way, the margin for grace is slim. On day one, a colleague was terminated because her camera kept flickering due to a tech issue. She was clearly present, visible, and actively participating. Rather than offering a temporary solution, they let her go. That set the tone for everything that followed. Micromanagement is the management style, Slack availability is monitored, and camera enforcement is taken very seriously. The structural dysfunction is consistent and well documented, as the reviews will confirm. If chaos is your love language, you will feel right at home. For a company founded in 2014 to still be operating from a startup standpoint over a decade later is concerning and speaks to a deeper internal and operational issue that has yet to be addressed.
