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Virgin Hotels

Part of Virgin

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Virgin Hotels reviews

2.6

42% would recommend to a friend

(144 total reviews)

James Bermingham

27% approve of CEO

34% positive business outlook

Virgin Hotels has an employee rating of 2.6 out of 5 stars, based on 144 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Virgin Hotels employee rating is 27% below average for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

144 reviews
1.0
Aug 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Solid work schedule, employee cafeteria, CEO’s are nicer and more humble than upper management

Cons

This was the most toxic place I have ever worked!!! Salaried staff do NOT care about being honest and truthful and transparent with their employees!!! I worked there for less than a year and the entire time I felt like I was left out of conversations and didn’t get adequate training that would have made my time there and my job easier!!! They like to talk smack about other staff and tattletale on people who are just trying to perform their job up to hotel standards. Before I was terminated (wrongfully by the way) I was forced to sign paperwork that listed events that happened that were very random and were not things in any other workplace that would have equal termination. Instead of being given the tools for success and adequate training, I felt like I was fending for myself, and didn’t get any support from people that were supposed to be in my corner. Now I understand why the turnover rate for staff is so high: because working at a place that sucks the life out of you and drains you even when you’re not at work is terrible and not the way life should be lived for anybody. It seems like the rooftop bar gets to do whatever they want and get away with it: even though there were six or more negative reviews per week, nothing was being done about it, but the reviews for the restaurant and coffee shop were positive, yet nothing was being done to validate the employees and their hard work and make people want to continue coming to work. Also, they need to stop giving people extra points and not following the point policy correctly. Several people were wrongfully terminated because they decided to switch up the point system without getting the approval of anybody else. Good luck to anybody that applies for a job there!!! You can’t put fresh wallpaper over walls that are rotting- eventually, you have to do something to the foundation to fix it instead of just fixing up what the public sees and think you can get away with it for a long time. They like to play games and then backtrack on everything they say to try to cover up all their discrepancies, they are extremely fake and act like things are fine and then hit you with write ups and give you points for no reason, instead of teaching you what you did wrong or how you could do better next time, they wait till the incident is long past and then write you up for things that happened 4-6 weeks prior, thats very strange behavior. They love to say that they're pro employee and advocate for their staff but its all a lie.

1.0
Jul 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Good staff and good discounts

Cons

The hours were inconsistent and job insecure

1.0
Jul 2, 2024

Toxic & Unorganized

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Culture is a top focus, making for an inclusive work environment

Cons

The #1 issue with this property is the Senior Leadership and unwillingness to provide basic needs to its staff. The ownership's desire to sell the property is well-known by all colleagues and this is used to say no to basic requests made by all departments. The GM is never at the hotel - misses morning meetings almost daily, is nowhere to be found throughout the day and when someone looks for him, it's a common joke to everyone who works in the office that he disappears for hours on end. Nobody actually knows what he does on a daily basis, let alone to help the hotel operate or support his teams. He has also been known to make inappropriate/aggressive comments to staff of all levels, including texts and emails in the middle of the night that are almost illegible. How are we still tolerating this behavior in today's day and age?? HR wants to avoid conflict at all costs so even they turn a blind eye (or are forced to do so) to big issues. Senior leaders who stand by and do nothing are a huge part of the problem and are failing those who depend on them.

Viewing 40 - 42 of 144 Reviews

Glassdoor has 146 Virgin Hotels reviews submitted anonymously by Virgin Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Virgin Hotels is right for you.