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      Vivint

      Engaged Employer

      Vivint reviews

      3.8

      70% would recommend to a friend

      (3,360 total reviews)
      avatar

      Larry Coben

      77% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Vivint has an employee rating of 3.8 out of 5 stars, based on 3,360 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vivint employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Reviews by job title

      3K reviews
      2.0
      Aug 10, 2023

      You will not get the 40/hrs per week you signed for.

      Monitoring specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Inclusive - Opportunities for career advancement - VTO availability -Supportive team members - WFH options

      Cons

      Vivint has a high turnover rate and the pay is low compared to the responsibility you have on the job. They will also send you home alot (MTO) as they are frequently over-staffed leaving you with an unstable paycheck and job. Adding onto the above statement--MTO is given directly related to your performance metrics along with staffing. You are expected to absolutely brown-nose the life out of every customer with their new QA score card. A call that seemingly sounds great on recording may be graded low, even if the customer was very satisfied with the resolution at the end of the call. This happens if you fail to hit certain qualifying expectations named in their scorecard ---like upselling a Vivint referral code to said customer for instance.

      3.0
      Aug 10, 2023

      Went downhill recently

      Technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Have a great manager that fights to get me work and helps a lot started as a great CS technical job there are bonuses

      Cons

      admins have accessed and changed my inventory without me knowing the company policy on a lot of customer interactions changes so frequently (though its usually minor stuff) became way more focused on metrics and sales than the customer customer service lines for both customers and techs is abysmal, I've been on hold for over an hour at a customers house for the other line to hang up while 'transferring' me and having to wait another half hour just to talk to someome and as a technician thats not hourly thats the worst

      2.0
      Aug 4, 2023

      They treat the customers and employees as replaceable

      Tier 3 sales supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Accommodating to schedules some amazing people work for the company.

      Cons

      I have had my pay shorted, then had to fight for it on more than 1 occasion. Not recognized and looked over due to nepotism within the company to the point they have changed entire department names and umbrellas to give a family member a job over someone that meets all of the qualifications and the relative does not. To the point when they have changed the standing policy to have leadership roles in office ( a requirement to apply for the position) to all of a sudden given to someone who lives in a different state. On multiple occasions within the same department. Be ready to fight for yourself and the customers if you work here!!!

      Viewing 88 - 90 of 3,360 Reviews
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      ReviewsVivint reviews

      Glassdoor has 3,797 Vivint reviews submitted anonymously by Vivint employees. Read employee reviews and ratings on Glassdoor to decide if Vivint is right for you.