Volusion reviews

Company promotes positive culture. Company wants you to think there’s room for advancement and no micro managing. This is completely false. Management isn’t open to suggestions that would improve company. Company is worried about getting large useless LEGO blocks than improving antiquated operations and products. Opportunities for advancement or change of role is dependent on your direct leadership. If you’re part of a small department, you don’t have much of a shot. Especially on a 3-4 person team. Seems that you’re kept around in current role bc of complacency. Some direct management seems to just have gotten the title bc they have been there for a long period of time. Training is shotty at best and depends on the department you’re put in. No uniformed training. Only uniformity is orientation to fill out insurance and new hire paperwork, the you’re basically left to fend for yourself. Taking time off is a battle in itself as well. No clear system on calling sick. If you’re in a small department, there’s history of being threatened with disciplinary action or being forced to come back from a scheduled vacation early, if someone else is out and the manager doesn’t want to take on their responsibility of covering. You would need to text direct manager directly outside of company to ask permission for sick day. That can lead to a response insinuating you may be hungover from the night before. People and Culture team seem to have an open door and act as if they’re willing to help. However, if an issue arises, it really goes nowhere.

Upper management is completely clueless. When I asked about why the internal knowledge base is so lacking and terrible to try and search, I was told that there was a lot of "tribal" knowledge that people who had been there a while had, and that I should ask them. I then saw them let most of these experienced "tribal elders" go. They have 2 platforms right now for customers. 1 is the established product and where most of their revenue comes in from. 2 is the new offering and is barely functional, and it brings in almost 0 revenue, yet, the company is almost completely focused on this new offering. 1 is a completely outdated broken product that looks straight out of 1998, but is sold to customer's as competition to Squarespace, which is laughable. My department was told flat out that there would be no merit based raises of any kind, because even though the job requires a healthy understanding of online ecommerce, HTML, DNS, Excel, SQL, because it is "entry level", they do not feel like additional work and additional experience gained over the years, is worth paying for. I was told that, even thought every software company around the world uses a QA team to mitigate release update issues before they reach the public, I was told Volusion teams would just "QA themselves" thus negating the need for a QA team.