Fun work environment, but there's a reason for the massive employee turnover...
Pros
-Great coworkers: I worked with some really nice, fun, interesting people. I genuinely liked almost everybody in my department. When the workload wasn't too heavy it felt like hanging out with friends. -Nice workspace: The building on United is a comfortable work environment. It's open and lends itself well to collaboration. You never have trouble finding who you're looking for. It doesn't really have an office vibe; more like a big, high-tech clubhouse. Great gameroom and kitchen areas. -Opportunity to learn quickly: At Volusion, you can quickly go from having intermediate computer skills to understanding or mastering many concepts, such as DNS, HTML, API, CSS, Quickbooks, SEO, etc., as well as taking customer service skills from nonexistent to mastery.
Cons
-You will learn so much so quickly that your knowledge will be way more valued at another company within a year of starting at Volusion. Unfortunately, there are neither the opportunities, nor the financial resources to go along with the increased skill-set. Volusion is essentially a training ground to go get a better job. This leads to high turnover and constantly training new people, revolving door style. During my time with Volusion, it was clear to me that I was very replaceable. Expect to work hard for a year for a shot at a twenty cent per hour raise. -Employees are recognized based on hitting numbers rather than the quality of help offered to customers. Management would prefer you knock 3 calls out of the queue in 30 minutes only partially helping the customer, as opposed to one thirty minute call which solves multiple issues. There is an effort to change this by the department director, but numbers are still the key metric. -The software was worse than I left than it was when I started. Expect to see redesigns to areas that don't need it, while glaring issues and bugs go unfixed. Management doesn't listen, and it's the customer who suffers. -Aggressive policies that upset customers, overcharge them, have them jumping through hoops, etc. And then it will be up to you to smooth things over or take the verbal beating.
