Company Has Lost Its Way
Pros
- Good work/life balance - Decent benefits - Competitive pay (though it is trending toward the lower end) - Remote work
Cons
- Cares more about shareholders and quarterly share value than employees or customers. - Somehow the company micromanages employees while also being extremely disorganized. - Constant management shuffling leads to frequent changes in policy and procedure causing instability and arbitrary new rules. - Too many middle-managers. - Upper-Management is too far removed from workers. They continually make changes that negatively impact the employee and customer experience. - The company grew too quickly and is extremely disorganized. - CEO Melissa Smith is very likable and used to care about her workforce. Something changed over the last few years and upper management has completely lost touch with the rank-and-file. - WEX is too focused on quarterly shares that they have forgotten to provide quality services. - Outsourcing jobs, a move to AI, and focus on quarterly earnings means regular rounds of layoffs. - Technology that used to be cutting edge is now lagging behind competitors. - Employee morale has completely tanked, customers on legacy platforms are leaving in droves, and the company seems to be headed toward a death-spiral in which investors and upper-management strip the company for parts.
