WM Customer Service Representative reviews

3.6

81% would recommend to a friend

(162 total reviews)
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James C. Fish, Jr

81% approve of CEO

57% positive business outlook

Customer Service Representative employees have rated WM with 3.6 out of 5 stars, based on 162 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. WM is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

162 reviews
4.0
May 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits, training, flexibility and co-workers!

Cons

Pay could be more, processes, technology and rules.

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WM Response
1y
Thank you for your great review. We’re committed to offering our employees an environment they can thrive in. We are happy to hear about your positive experience while working for WM.
3.0
Mar 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote position with weekends off

Cons

Call volume was pretty bad, zero time between calls

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WM Response
1y
Thank you for taking the time to express your concerns. We value all feedback from our employees. We continually strive to ensure that our management is providing the best leadership to our teams and make every effort to ensure the safety of our team members.
1.0
Feb 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home. They supply equipment

Cons

Micro management. They want a robot

avatar
WM Response
1y
Thank you for taking the time to express your concerns. We value all feedback and continually strive to ensure we are providing our employees with an environment they can succeed in.
Viewing 7 - 9 of 162 Reviews

Glassdoor has 4,276 WM reviews submitted anonymously by WM employees. Read employee reviews and ratings on Glassdoor to decide if WM is right for you.